Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
ABOUT GLOBAL PAYMENTS
Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re Already on it! That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.
Through local expertise and global scale, at Global Payments we deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.
These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.
We make a positive impact on our customers and communities through our values of Think like a client , Act like an owner , Win as one team.
Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.
Sentral is a trusted cloud-based platform supporting over 3000 schools across Australia with student administration, data management and parent engagement. By reducing administrative workload, Sentral empowers teachers, administrators and school leaders to focus on improving student outcomes.
We’re looking for a Client Manager to join our high-performing Sentral team, partnering closely with schools to drive value, engagement, and long-term success.
This is a growth-focused, relationship-driven role where you will manage a portfolio of education clients, helping them maximise the value of Sentral while identifying opportunities to expand and strengthen our partnerships.
You’ll act as a trusted advisor combining strong commercial acumen with genuine care for client outcomes.
SALARY
The salary range for this position is AUD 110,000 to 117,000 per annum + superannuation and on target commision.
Key Responsibilities
- Build and maintain strong client relationships, acting as the primary contact to drive engagement, resolve escalations, and deliver a seamless client experience
- Proactively identify and deliver cross-sell and upsell opportunities, partnering with Sales and Product teams to grow portfolio value
- Support onboarding, adoption, and ongoing success through tailored engagement, training, and product demonstrations
- Develop and execute strategic account plans, including retention strategies, licence reviews, and risk management
- Lead renewal conversations and negotiations to ensure long-term partnerships and revenue continuity
- Capture client insights, deliver webinars and engagement sessions, and act as the voice of the customer to inform product and service improvements
ABOUT YOU
- 2+ years’ experience in Customer Success, Account Management, or Sales
- Strong consultative, communication, and negotiation skills
- Proven ability to build relationships across multiple stakeholder levels
- Customer-first mindset with a focus on quality outcomes
- Experience supporting users of complex software platforms (e.g. CRM, ERP, or Education systems)
- Ability (or willingness) to obtain a Working with Children Check
- Experience in Education (e.g. former educator or EdTech experience)
- Familiarity with school management systems such as Sentral
- Tertiary qualification in Education or a related field
OUR BENEFITS
Join a leading global technology brand that offers benefits you’ll actually value, including:
Flexible work arrangements that support your unique needs.
18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.
Women in Digital membership, granting you access to a host of member industry events and resources.
Additional birthday, community giving, wellness and study leave.
Our free and confidential Employee Assistance Program counselling service and wellbeing resources.
A jam-packed calendar of cultural celebrations and social activities.
Global career and professional development opportunities.
Salary sacrifice and an Employee Stock Purchase Plan.
READY TO APPLY?
Want to join a team that places the needs of our people, clients and community at the heart of everything they do? APPLY NOW by submitting your CV.
All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
Skills Required
- 2+ years' experience in Customer Success, Account Management, or Sales
- Strong consultative, communication, and negotiation skills
- Proven ability to build relationships across multiple stakeholder levels
- Customer-first mindset with a focus on quality outcomes
- Experience supporting users of complex software platforms
- Ability to obtain a Working with Children Check
Global Payments Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Global Payments Inc. and has not been reviewed or approved by Global Payments Inc..
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, and vision insurance alongside disability coverage, life insurance, FSAs, and EAP support. Benefits are also portrayed as inclusive of wellness add-ons such as virtual physical therapy and concierge cancer care in some cases.
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Retirement Support — Retirement benefits are positioned as a notable strength, including a 401(k) plan with an employer match and immediate vesting in at least some U.S.-facing materials. Ownership-related programs like an employee stock purchase plan are also part of the package.
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Leave & Time Off Breadth — Time-off offerings are characterized as broad, covering paid holidays, vacation, sick leave, and additional programs such as emergency PTO in extreme circumstances. Parental leave is also referenced as fully paid for a set duration in the U.S., which contributes to overall leave coverage.
Global Payments Inc. Insights
What We Do
Global Payments (NYSE: GPN) is a Fortune 500 payments technology company, delivering the leading complete worldwide commerce ecosystem. Our unique, connected infrastructure unifies every aspect of commerce, from issuer solutions to payments, and the innovative software that delivers seamless customer experiences. Headquartered in Atlanta, Georgia, we’re a worldwide team of over 24,000 people—including local experts on the ground in nearly 40 countries. Together, we support thousands of businesses across more than 100 industries. Empowering commerce for everyone.
