Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a Client Manager to join our ever evolving Software team and help shape the future of global commerce.
About the role
We’re looking for a Client Manager to join our high-performing Sentral team, partnering closely with schools to drive value, engagement, and long-term success.
This is a growth-focused, relationship-driven role where you will manage a portfolio of education clients, helping them maximise the value of Sentral while identifying opportunities to expand and strengthen our partnerships.
You’ll act as a trusted advisor combining strong commercial acumen with genuine care for client outcomes.
Salary
The salary range for this position is AUD 110,000 to 117,000 per annum + superannuation and on target commision.
What You’ll Own- Build and maintain strong client relationships, acting as the primary contact to drive engagement, resolve escalations, and deliver a seamless client experience
- Proactively identify and deliver cross-sell and upsell opportunities, partnering with Sales and Product teams to grow portfolio value
- Support onboarding, adoption, and ongoing success through tailored engagement, training, and product demonstrations
- Develop and execute strategic account plans, including retention strategies, licence reviews, and risk management
- Lead renewal conversations and negotiations to ensure long-term partnerships and revenue continuity
- Capture client insights, deliver webinars and engagement sessions, and act as the voice of the customer to inform product and service improvements
- 2+ years’ experience in Customer Success, Account Management, or Sales
- Strong consultative, communication, and negotiation skills
- Proven ability to build relationships across multiple stakeholder levels
- Customer-first mindset with a focus on quality outcomes
- Experience supporting users of complex software platforms (e.g. CRM, ERP, or Education systems)
- Ability (or willingness) to obtain a Working with Children Check
- Experience in Education (e.g. former educator or EdTech experience)
- Familiarity with school management systems such as Sentral
- Tertiary qualification in Education or a related field
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
Skills Required
- 2+ years' experience in Customer Success, Account Management, or Sales
- Strong consultative, communication, and negotiation skills
- Proven ability to build relationships across multiple stakeholder levels
- Customer-first mindset with a focus on quality outcomes
- Experience supporting users of complex software platforms
- Ability to obtain a Working with Children Check
Global Payments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Global Payments and has not been reviewed or approved by Global Payments.
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Healthcare Strength — Healthcare coverage includes medical, dental, vision, and employee assistance programs, and is commonly regarded as a strong component of the total package.
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Retirement Support — Retirement programs feature a company 401(k) match and an employee stock purchase plan, which are positioned as meaningful parts of overall rewards.
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Leave & Time Off Breadth — Paid holidays, PTO, and parental/family‑friendly policies are part of the offering, contributing to perceived overall value even when cash pay is seen as average.
Global Payments Insights
What We Do
Global Payments (NYSE: GPN) is a Fortune 500 payments technology company, delivering the leading complete worldwide commerce ecosystem. Our unique, connected infrastructure unifies every aspect of commerce, from issuer solutions to payments, and the innovative software that delivers seamless customer experiences. Headquartered in Atlanta, Georgia, we’re a worldwide team of over 24,000 people—including local experts on the ground in nearly 40 countries. Together, we support thousands of businesses across more than 100 industries. Empowering commerce for everyone.
