Client Manager

Reposted 16 Hours Ago
Be an Early Applicant
Hiring Remotely in South Korea
Remote
Mid level
eCommerce
The Role
The Client Manager conducts assessments, prepares reports, leads assessment teams, and coaches colleagues to improve client performance and ensure compliance with standards.
Summary Generated by Built In

We exist to create positive change for people and the planet. Join us and make a difference too!

Purpose of the position

- To conduct on-site assessments against the requirements of relevant standards or specifications

- To provide expertise, produce surveillance and initial assessment reports and make recommendations for certification decisions.

- To promote the BSI product offering and solutions to our clients with the view of improving their business performance, managing risk and “Inspiring trust for a more resilient world”

Key responsibility & Accountability:

Undertake management system assessments in accordance with BSI requirements.
Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.
Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team
Establish and develop an effective partnership, which secures commercial relationships and encourages opportunities for business development and increases client satisfaction with clients in your portfolio.
Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
Plan/schedule workloads to make best use of own time and maximize revenue-earning activity.
Coach colleagues as appropriate, especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested.
Maintain and develop assessment skills and technical and management system standards knowledge.
Provide technical support to clients through business development, sales and customer service staff.
The role actively contributes to the development and qualification of IATF Product Managers, ensuring that organizational capabilities in the IATF 16949 scheme are continuously strengthened.
The position requires proactive and thorough engagement in both external audits (including SMMT and other relevant third‑party audits) and internal audits, demonstrating full compliance with applicable standards and ensuring continual improvement of the management system.
Act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance and “Inspiring trust for a more resilient world”.

Assessor I

To conduct various types of audits to work closely with BSI clients to help them improve their performance by assessing their systems and processes against BSI standards

1) Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to items of corrective action where appropriate

2) Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures, and prescribed time frame.

3) Maintain overall responsibility and accountability for nominated client accounts to ensure an effective partnership, high-quality service delivery, and sustainable account growth.

4) Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team.

5) Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.

6) Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested

7) Plan/schedule workloads to make best use of own time and maximize revenue-earning activity.

8) Considering the required competency level, the position is structured at approximately 120 audit days per year, including around 2 audit days per month dedicated to supporting IATF PM activities, reflecting the professional experience and responsibilities expected for this role

9) Actively contribute to the development, qualification, and succession planning of future IATF Product Managers by mentoring and coaching junior auditors, ensuring that organizational capabilities in the IATF 16949 scheme are continuously strengthened.

10) The position requires proactive and thorough engagement in both external audits (including SMMT and other relevant third-party audits) and internal audits, demonstrating full compliance with applicable standards and ensuring continual improvement of the management system.

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
 
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.

Skills Required

  • Experience in conducting management system assessments
  • Ability to prepare detailed assessment reports
  • Experience in client relationship management
  • Knowledge of IATF 16949 standards
  • Coaching and mentoring experience

BSI Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BSI and has not been reviewed or approved by BSI.

  • Flexible Benefits Flexible benefits are positioned as part of the MyReward approach, allowing tailoring based on local eligibility and individual needs. Core elements like life assurance, income protection, and EAP access are framed as consistent pillars even as specifics vary by country.
  • Leave & Time Off Breadth Leave offerings are described as generous in certain markets, including annual leave starting around 27 days where that is standard and, in some U.S. postings, about four weeks of PTO plus a set holiday calendar. Additional time-off practices like occasional year-end office closure are also described as part of the overall package in some teams.
  • Wellbeing & Lifestyle Benefits Well-being support is presented as visible at the corporate level, including EAP access and expanded programs such as menopause support and mental-health first aid. Flexible work under “Smart Working” is repeatedly positioned as a work–life balance and inclusion lever that complements the total rewards package.

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The Company
Herndon, VA
9,165 Employees
Year Founded: 1901

What We Do

BSI is your business improvement partner. We have shaped best practice for over 100 years, partnering with organizations to accelerate progress and create impact for a fairer society and sustainable world

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