Client Manager

C.H. Robinson is seeking a Client Manager to join our team. In this role you will manage the commercial and operational relationships for a portfolio of accounts within our Customer Excellence Centers, serving as the primary point of contact for service delivery and performance. The role focuses on customer retention and operational efficiency by ensuring seamless coordination of transactional operations across regions. Through proactive engagement and consistent communication, you will build trusted customer relationships while leveraging our tools and services to meet customer goals.

Success in this position requires strong collaboration with internal teams to deliver smooth, reliable execution and an exceptional customer experience.

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Prepare for and actively participate in Business Reviews (BRs) or Monthly Market Updates, depending on the customer's size and importance

• Define customer’s operational KPIs, if applicable, to ensure service compliance and customer satisfaction

• Ensure SOPs are updated based on customer needs, ensuring alignment with operational teams

• Build a trusting relationship by ensuring high-quality execution as expected and working with internal partners to identify and resolve issues in time

• Ensure effective revenue management based on customer segmentation, and proactively address low revenue situations by either optimizing costs or increasing selling rates

• Perform shipment audits to ensure execution is in accordance with agreed customer SOP

• Stay informed about changes within the customer's business, industry and sector through regular customer communication; apply this knowledge to identify new opportunities

• Measured cadence of contact to build and maintain customer relationships based on required expectations using Atmosphere (daily, weekly, or monthly)

• Proactively track the bidding process with the customer until the opportunity is completed

• Support the pricing strategy and have a clear understanding of the purchasing structure of customers and the urgency of shipments

• Retention is top priority, but pursuing thoughtful market share expansion with sales and negotiation is an expectation

• Ensuring effective revenue management based on customer segmentation

• Support the operational processing and the connection between Customer Excellence Centers in multiple regions

• Regularly reviews AR dashboard and ensures timely action is taken with customers

• Effectively represent our digital solutions through an understanding of applying technology and analytics to customer strategy and gain operational efficiencies

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

• Bachelor's degree from an accredited college or university

• Minimum 2 years total working within the transportation industry

• Ability to travel up to 10% (domestically)

• Excellent verbal, written, and presentation skills with strong active listening abilities; adept at engaging diverse audiences and tailoring messages to suit their needs

• Analytical mindset with a strong understanding of data fundamentals and passion for data integrity, validation, and discovering insights within the data

• Familiar with problem solving and continuous improvement methodologies

• Proven ability to integrate and grow relationships with both internal and external stakeholders

• Leadership skills to motivate, develop, empower, and energize others while working in a collaborative and cross-functional team environment for the customer's benefit

• Robust organizational skills including attention to detail and multi-tasking working with several customers and projects

• Broad market and industry knowledge

• Proficient in Microsoft Office Suite of programs, including Power BI

• Values a diverse and inclusive work environment

Your Health, Wealth, and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Group Mediclaim Policy (GMC)

• Group Personal Accident (GPA) policy

• Covid-19 related coverage and reimbursement

• Employee State Insurance Corporation (ESIC)

• Group Term Life (GTL) Insurance Plan for employees

• Employee Stock Purchase Plan (ESPP)

• Investment Declaration & Flexi Benefit Plan

• Variable Pay based on position

• Flexible work arrangements

• Paid Privilege, Casual and Sick Leaves

• Paid Maternity & Paternity Leaves

• Paid Compassionate Leaves

• Paid Public Holidays

• Paid time off to vote

• Reward & Recognition Program

• Wedding Allowance

• Special Mobility Assistance

• Employee Wellness Initiatives

• Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.