Client Manager

Company Description

At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

Salary range for this position is $60,000 - $75,000 USD annual.

Reporting to the VP, Client Management, we are looking for an Account Manager to join our team and contribute to our global network of accomplished individuals who are dedicated to inspiring clients, partners, and each other through exceptional client management.

We are looking for someone who can lead discussions about the solutions we provide for a client, how it affects them, and how it impacts the wider business.

Main Responsibilities:

• Articulates our clients goals and how our work delivers on those goals.
• Support the client team by independently implementing defined client management expectations.
• Nurture positive, collaborative working relationships with clients, colleagues and third-party suppliers.
• Support client brief development and delivery.
• Understand Jellyfish best practices to improve the quality of service provided to their clients.
• Coordinate across capabilities autonomously to manage client needs.
• Work in close collaboration with capability teams to create efficient deliverables for clients.
• Take execution ownership for areas of our work with clients, such as serving as the main contact on a brand or channel.
• Manage budget and pacing documents to ensure understanding of client spend.
• Achieve continuous improvement by assessing Jellyfish's working relationships, practices and methods.
• We are looking for someone who is passionate about promoting client success and building lasting partnerships

Qualifications

Knowledge & Experience

• 3+ years of experience in digital marketing account management
• Highly proficient in G-Suite products and project management tools.
• 3+ years of experience with integrated paid media (social, digital, SEM, etc.)

Skill Requirements

• Experience establishing communication and engagement with clients (including face-to-face meetings).
• Demonstrate a structured way of working, with the ability to cope with competing demands and effectively prioritize tasks.
• Project management skills required to ensure seamless standards of service and delivery.

Note: We emphasize skills, expertise and behavioral attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.

Additional Information

Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Reward: You'll receive a loyalty salary increase on your Jellyfish anniversary, in addition to our company-wide annual bonus and 401k retirement plan.

🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your Way: Grow your career with one paid day each month for self-development and access to LinkedIn Learning with unlimited online courses.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.

All your information will be kept confidential according to EEO guidelines.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].

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