Client Manager

• 4-year degree (mechanical, electrical or plumbing preferred) or equivalent years of project management experience leading MEP/AEC teams in the Built Environment. 
• At least 8- 10 years of experience in design engineering, A/E, MEP, or commissioning consulting engineering and/or field construction (or equivalent working knowledge/experience).
• Demonstrated experience independently managing multidisciplinary engineering projects involving mechanical, electrical, plumbing, fire protection, and associated design disciplines, from proposal development through closeout.
• Proven reputation for developing long-term relationships with architects, owners, developers, and corporate clients in a manner that leads to repeat business. 
• Strong understanding of the architectural design and construction process, including traditional design-bid-build, design-build, and fast-track project delivery.
• Professional Engineer (PE) license preferred.
• Experience in HVAC systems, central plants, building automation, energy efficiency, and building infrastructure in the healthcare sector preferred.
  

Key Responsibilities

• DUTIES & RESPONSIBILITIES
• Guides HEAPY service delivery to ensure consistency with the appropriate service operating procedures and identified milestones.
• Successfully leads multidisciplinary engineering projects from opportunity identification and proposal development through design, construction administration, and project closeout.
• Oversees project execution with a strategic focus on profitability, ensuring efficient resource allocation, cost control, and streamlined workflows. 
• Serves as the primary point of contact and trusted advisor for architects, owners, developers, construction managers, and corporate clients, fostering strong relationships that drive repeat business and long-term partnerships.
• Manages multidisciplinary teams, including internal engineering staff and external consultants, ensuring effective project execution and resource allocation.
• Develops project scopes, staffing plans, schedules, budgets, fees, and deliverables while ensuring alignment with client expectations and project objectives. 
• Independently leads the facilitation of project meetings, design reviews, client presentations, and stakeholder discussions while maintaining clear communication among all project participants and resolving technical and contractual issues. 
• Thoroughly understands client business objectives, translating them into actionable engineering project requirements. 
• Drives project quality by ensuring deliverables meet HEAPY standards, client expectations, and all regulatory requirements. This includes: 
  • Proactively identifying and resolving issues, evaluating engineering design approaches, and identifying technical, coordination, and constructability risks.
  • Ensuring adherence to applicable building codes, energy codes, and industry standards
  • Reviewing engineering deliverables for completeness, coordination, and compliance with client expectations.
  • Ensuring technical engineering staff and external consultants maintain accuracy, consistency, and technical excellence. 
  • Ensuring strong responsiveness, accountability, and follow-through on all aspects of the projects, leveraging superior communication skills.
  • Professionally and confidently manages difficult client situations while maintaining positive relationships and protecting HEAPY’s interests. 
• Identifies and pursues opportunities to initiate and introduce HEAPY service offerings within new accounts and across all verticals of the business. 
• Leverages newly established client relationships to open doors to new owners and expand connections within networks to continue to build business opportunities.
• Pursues work through established relationships with architects, owners, developers, and/or construction managers, preferably within the Cleveland and broader Cleveland markets.
• Collaborates with the Practice Director, Operations Manager, practice design managers, and project managers to evaluate opportunities and develop pursuit strategies; participates in client interviews, qualifications presentations, and project pursuits.
• Represents HEAPY at industry events, professional organizations, networking functions, and client meetings to strengthen market presence and promote the firm's capabilities. 
• Provides leadership, mentorship, and guidance to project managers, engineers, and emerging professionals while fostering a culture of collaboration, accountability, and continuous improvement. 
• Maintains a strong understanding of MEP building systems, industry trends, and project delivery methods to effectively guide project teams and support client objectives. 
• Uses CRM and project management tools to maintain accurate project, client, and opportunity information and support business planning effort.
• Proactively recognizes scope changes and proposes solutions for project risks and scope management/fee management issues.
• Additional responsibilities as requested/needed.

Skills, Knowledge and Expertise

• Ability to remain sedentary at a workstation for long periods of time while operating a keyboard and using a computer screen.
• Ability to communicate in person and via phone with other individuals. 
• Possession of Reliable transportation to and from the project.
• Ability to work in all elements of indoor and outdoor environments, which include heat, cold, rain, snow, wind, etc.
• Ability to access all areas of the job site with activities that include ascending and descending stairs, scaffolding, ladders, navigating elevation changes, etc.
• Capable of working in physical positions that may include maneuvering oneself into different positions traditionally achieved by kneeling, sitting, standing, squatting, bending over, etc.
• Ability to move, transport, or position items weighing up to 25 lbs.
• Ability to apply established protocols and practices in a timely manner and follow safety guidelines for both the company and clients.
• Ability to gather, organize, and evaluate information related to projects and calculations (such as finances, timelines, etc.). 
• Ability to perform local travel (<30%)
• Ability to perform distant travel as needed (<15%)

Benefits

• Built for People, Not Just Projects – a collaborative, colleague-first culture where you can do your best work 
• Thrive with HEAPY Benefits – premium medical, dental & vision coverage designed with you in mind 
• Invest in Your Future – 401(k) with competitive contributions to help you plan ahead 
• Be Rewarded for Your Impact – 10–15% annual bonus potential tied to company performance and your contributions
• Own Your Time – open PTO and paid sick time that gives you the flexibility to recharge when you need it
• Wellness Week – we hit pause the final week of the year so you can rest, reset, and reflect 
• Feel Your Best – annual wellness benefit bonus focused on your overall well-being
• Grow with Purpose – annual professional development stipend to support your career goals

About
HEAPY is Inspiring a Better Way of BuildingColleagues are at the center of everything we do at HEAPY. By engineering more sustainable, resilient buildings, our colleagues are creating healthy environments that inspire and have a positive impact on the community. In this way, HEAPY creates high-performance buildings to help clients achieve not just their goals for form and function, but also around sustainability commitments, recruitment, retention, productivity, and occupant wellness.Our Colleague First approach encompasses how we invest in our colleagues here at HEAPY, as well as the way we engage with clients. Through active listening, creative collaboration, and support that extends throughout a building’s life cycle, we are creating a more rewarding engagement.Investing in Our Team Inspires Remarkable PerformanceOur national portfolio speaks to the HEAPY team’s MEP engineering, technology engineering, commissioning, and construction administration expertise. But what truly sets us apart is the belief that continually investing in our colleagues is good for our clients, our communities, and our company.HEAPY’s Colleague First culture reflects an environment in which people feel heard and respected, one where we take pride in delivering upon the core values of our organization. This support enables our colleagues to better guide clients through challenging design decisions and build the trust that enables unparalleled engineering solutions.