Client Manager

Posted 17 Days Ago
Be an Early Applicant
Hiring Remotely in India
Remote
Mid level
AdTech • Marketing Tech
The Role
Enable project delivery by capturing and analysing business and user needs, performing impact estimation, designing business solutions with stakeholders, evaluating benefits, supporting business change and ensuring methodologies, documentation and tools are applied for successful delivery.
Summary Generated by Built In
The purpose of this role is to enable and support project delivery through the capture and analysis of user and business needs, ensuring project outcomes are aligned with the service vision and business strategy.

Job Description:

Key responsibilities:
• Analysis and Requirements Definition. Employs a range of tools and techniques to gather business and user requirements against the clear objectives articulated for the project. Determines the need and value of performing the activity based on the context. If required, employs a range of tools and techniques to map 'As-Is' and To-Be' business processes/capabilities
• Impact Analysis and Estimation. Identifies potential consequences of a change and estimates what needs to be modified to accomplish that change and focuses on defining changes within the scope of the overall project design, to the requisite quality with appropriate level of effort required depending on change defining
• Business Solution Design and Development. Engages with requisite stakeholders to ensure business systems, workflows and processes contribute to target operating model/capability. Ensures that activities within project are mapped to ensure that they are delivered effectively and work in partnership with domain experts e.g. Enterprise Architects, Systems Analysts, where applicable, to translate business needs into solutions, work with technical leads to ensure business needs are translated into the technical solutions
• Benefits Evaluation. Evaluates strengths and weaknesses of identified benefits and dis-benefits in line with project mandate
• Stakeholder Engagement. Engages with business owners, business change managers, users and other identified key stakeholders, as required, to ensure alignment of project requirements and solution/capability design
• Business Change. Works closely with Business Change Managers and improvement teams with identification of BAU enhancements and associated solutions to ensure that defined project outputs are delivered and benefits realised
• Frameworks, Tools and Documentation. Provides advice and guidance to the project team on application of methodologies; operating model; functional specification; user cases; user stories; defect analysis; forms and templates appropriate for organisational context and project

Location:

India - Remote

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent

Skills Required

  • Business and user requirements analysis and definition
  • Process mapping (As-Is and To-Be) and impact analysis
  • Stakeholder engagement with business owners and change managers
  • Business solution design and translating needs into technical requirements
  • Benefits evaluation and tracking of project outcomes
  • Knowledge of frameworks, methodologies, user stories, functional specifications, and related documentation

dentsu Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dentsu and has not been reviewed or approved by dentsu.

  • Parental & Family Support Paid parental leave at full pay and caregiver supports (including backup care) are emphasized as standout elements. Feedback suggests family-oriented benefits are a strong part of the package.
  • Leave & Time Off Breadth Flexible or unlimited PTO, extensive paid holidays, and a year-end office closure are established components. Feedback suggests time-off policies are generous and add meaningful flexibility.
  • Retirement Support A large, established 401(k) plan with employer matching is clearly documented. Feedback suggests retirement benefits feel competitive and straightforward.

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The Company
HQ: Minato
15,492 Employees

What We Do

We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next

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Dentsu Creative Logo Dentsu Creative

Client Manager

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India
6507 Employees
In-Office or Remote
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