Client Manager | Remote

360dialog is the leading Whatsapp platform for Independent Software Providers. We are hosting the Whatsapp channels for more than 800 software solutions and 45000+ B2B clients. As a bootstrapped and profitable company with no investors in the cap table, we are free to do what makes sense from the business, tech and product perspective. Our mission is to enable businesses to not only adapt messaging channels but also use them for performance use cases and drive revenue through them. We love to use state of the art engineering methods all over the place, in software development, tech operations but you will find them also in non-tech areas through the whole organization.
We are looking for like-minded people to join our organization and contribute with their ideas, skills and expertise in exchange for a good payment. 

What we offer:

Here’s an opportunity to shape a whole new industry in Business Messaging. You’ll be joining a team of experienced entrepreneurs who run a bootstrapped and profitable global company.

• Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech.
• Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible.
• Work from anywhere in the world with full remote flexibility.
• Receive a competitive remuneration package that reflects your skills, experience and achievements.

NB: This is a contract-based position. We are a fully remote company and welcome applicants from anywhere in the world—please disregard the listed countries, which are included only due to system requirements.

Mindset & Culture:

Talented Junior

• Solid professional knowledge on the theoretical level
• Open mind to listen and learn (from Seniors and other sources)
• Robust confidence level but far away from being arrogant (Learn-it-all mindset instead of I-Know-it-all)
• Taking responsibility for every task you do (and seek proactively help if a task is too hard or complex)
• Working every day to reach the skill-level of a senior ASAP
• Seek and recognise opportunities for self-growth, team-growth and take action

Experienced Senior

• Real domain expert down to the roots: State of the art knowledge and real experience in almost all aspects your professional area
• Open mind to listen and learn but also to give back knowledge to the organization
• Taking responsibility of entire product/projects/initiatives
• Able to create a strategy or parts of it
• Scalable mindset and knowledge how to design/build scalable solutions/processes
• Knowing the difference between real knowledge/understanding and Dunning-Kruger
• Awareness about the difference between knowledge/skills and real experience

Responsabilities:

• Guide clients in leveraging WhatsApp as a strategic performance channel and integrating it into their growth strategy.
• Build and maintain strong, trust-based relationships, serving as the voice of the client within our organization.
• Lead clients toward achieving measurable success on WhatsApp.
• Analyze client performance data to develop tailored success strategies for different industries, verticals, and use cases.
• Transform client use cases into actionable growth strategies, driving measurable results through WhatsApp.

Budget

The budget range for this role in Junior position is 3.000,00 EUR/Month – 5.000,00 EUR/Month, depending on the candidate’s level of experience and fit with the position requirements.

The budget range for this role in Senior position is 6.000,00 EUR/Month – 8.000,00 EUR/Month, depending on the candidate’s level of experience and fit with the position requirements

Background Check Notice

By submitting your application, you acknowledge and agree that 360Dialog may conduct a background check as part of the recruitment and selection process. This may include, verification of your professional experience, educational background, and other relevant information necessary to assess your suitability for the role.