Client Manager - Qualitative Research

Kantar is leading a new era in qualitative research! With unparalleled access to global cross-cultural insight, solution expertise, data assets, and technology, we ensure a holistic approach to understanding the human story.

About the role

As a Qualitative Client Manager, you’ll be at the heart of delivering insight that matters. You’ll work closely with Directors across a variety of accounts, helping to shape the direction of projects and drive meaningful outcomes for our clients. From crafting thoughtful interview guides and leading in-depth conversations to moderating focus groups that uncover real human truths, your work will fuel critical thinking. You’ll also play a key role in crafting compelling presentations and reports that bring insights to life. Internally, you’ll keep projects running smoothly—managing timelines, coordinating teams, and ensuring every detail is covered.

Responsibilities

• Building Meaningful Client Partnerships – Help shape the agenda for client meetings, capture actionable next steps, and contribute confidently to conversations that matter.
• Becoming a Trusted Business Ally – Dive deep into your clients’ world to understand their challenges and ambitions, and help design research that truly answers their business questions.
• Spotting Opportunities for Impact – Identify moments where collaboration can spark something bigger, and bring forward ideas that turn potential into progress.
• Turning Conversations into Clarity – Analyse qualitative research to uncover insights that inspire action and shape strategy.

• Crafting Stories that Stick – Write reports that don’t just inform, but influence.
• Energising the Room – Deliver presentations and workshops that spark curiosity, challenge thinking, and drive decisions.

REQUIRED SKILLS:

• A naturally curious mindset with a hunger to explore what makes people tick.
• Proven expertise in qualitative research (4–6 years) with a track record of delivering insight that matters.
• A strong grasp of brand and advertising, and a genuine passion for how they connect with people.
• A sharp eye for detail and a proactive, can-do approach to every challenge.
• Comfortable navigating complexity and turning it into clarity.

#LI-LA1 #LI-Hybrid

Location

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. 

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. 

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration. 

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. 

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.