Client Manager

Reposted 11 Hours Ago
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Hiring Remotely in Nairobi
Remote
Mid level
Information Technology • Business Intelligence • Consulting
The Role
As a Public Sector Client Manager, you will manage government accounts, ensuring client satisfaction, achieving sales quotas, and coordinating internal resources.
Summary Generated by Built In

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATAAs a Client Manager at NTT DATA, you will be responsible for maintaining and expanding relationships. This role focuses on achieving assigned sales quotas and account objectives while ensuring client satisfaction and long-term engagement.The Client Manager will represent the full range of company solutions to assigned accounts, lead strategic account planning, and coordinate internal resources to meet client needs and expectations.
To thrive in this role, you need to:
  • Deliver on metrics outlined in the quarterly accountability matrix as defined by the Sales Execution Framework.
  • Build and maintain productive, professional relationships with key stakeholders in assigned accounts.
  • Coordinate involvement of internal teams—including support, service, and management—to meet account objectives and client expectations.
  • Achieve assigned targets for profitable sales volume and strategic objectives within designated accounts.
  • Lead joint strategic account planning to define mutual performance objectives, financial targets, and critical milestones for one- and three-year periods.
  • Continuously assess, clarify, and validate client needs to ensure alignment with solutions offered.
  • Drive solution development efforts by engaging relevant internal resources to address client requirements effectively.
  • Maintain high levels of customer satisfaction in line with company standards.
  • Complete all required training and development objectives within stipulated timelines.
  • Facilitate executive-level engagement and sponsorship within assigned accounts.
  • Provide timely and accurate reporting on set metrics as required by management.

Qualifications, Skills & Experience

  • Bachelor's Degree / College certification from an accredited institution.
  • Minimum of 4 years’ experience in client management within the IT sector.
  • Proficiency in Microsoft Office applications.
  • Experience in CRM reporting and management.

Core Competencies

  • Proven experience in ICT sales and relationship management.
  • Strong customer focus and relationship-building skills.
  • Excellent planning, organizing, and negotiation abilities.
  • Professional demeanor and results-driven mindset.
  • Positive attitude, resilience under pressure, and proactive initiative.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters 

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Top Skills

Crm Systems
MS Office
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The Company
Brisbane
55,092 Employees

What We Do

NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity

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