Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact. We are seeking a Client Manager II to join our DiCentral team. In this role, you will independently own a portfolio of Tier 2 and Tier 3 customers, serving as their primary point of contact and trusted resource. Your focus will be retaining and growing your book of business by being responsive, organized, and consultative — turning customer interactions into lasting relationships and revenue.
This role blends reactive account management with light consultative selling. You will handle inbound customer requests, drive renewals and upsell opportunities, and make sure every customer feels taken care of. Short sales cycles, warm relationships, and a high-volume account base make this a great fit for someone who thrives on pace
and organization.
This is a remote opportunity.
What You'll Do:
• Manage a portfolio of 300–400 accounts, serving as their primary contact for adding trading partners, integrations, and platform questions
• Drive customer retention by staying responsive and proactive — flag and address churn risk early through attentive relationship management
• Upsell and expand accounts by moving legacy contract customers to new subscription rate plans and identifying growth opportunities as customers scale
• Close renewals and expansion deals in a short-cycle environment (typically days to a few weeks)
• Route customer needs to the right internal teams — Support, Services, or Leadership — and follow through to resolution
• Maintain clean and accurate CRM records including activities, notes, renewal timelines, and pipeline data
• Stay current on TrueCommerce platform capabilities and share relevant product updates and insights with customers
Requirements for Success:
• 2–4 years of Account Management, Customer Success, or related B2B experience
• Proven track record managing a high-volume book of business and hitting retention or growth targets
• Highly organized — comfortable managing 300+ accounts in a primarily inbound, responsive environment
• Strong technical aptitude with ability to learn and navigate SaaS platforms and integrated workflows
• Consultative selling skills: comfortable leading renewal, upsell, and expansion conversations
• Strong written and verbal communication with a customer-first, ownership mindset
• Mid-market AM or CS experience in a SaaS or B2B tech environment preferred
• EDI knowledge or previous exposure to EDI workflows preferred
• NetSuite familiarity a plus
Perks & Benefits:
• Remote-first and casual work environment
• 401k with 3.5% company match, vested after 2 years
• 20 PTO days + 1 birthday day off + 3 summer days + 1 volunteer day + 11 company holidays
• Medical, dental, vision, and other life/health insurance plans
• Paid parental leave
• Wellness reimbursement program
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply
chain visibility and management. We've empowered some of the biggest brands in the world to improve their supply
chain performance: Schneider Electric, Siemens, Ocean Spray, and many more. Please visit our careers website for
additional information.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 2-4 years of Account Management, Customer Success, or related B2B experience
- Proven track record managing a high-volume book of business and hitting retention or growth targets
- Experience managing 300+ accounts in an inbound, responsive environment
- Ability to close renewals and expansion deals in short-cycle environments
- Strong technical aptitude with ability to learn and navigate SaaS platforms and integrated workflows
- Consultative selling skills for renewals, upsells, and expansions
- Strong written and verbal communication with a customer-first, ownership mindset
- Mid-market AM or CS experience in a SaaS or B2B tech environment
- EDI knowledge or previous exposure to EDI workflows
- NetSuite familiarity
- Maintain clean and accurate CRM records including activities, notes, renewal timelines, and pipeline data
TrueCommerce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TrueCommerce and has not been reviewed or approved by TrueCommerce.
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Leave & Time Off Breadth — Time off and flexibility are described as strong, with generous PTO, many holidays, and occasional summer hours in some regions. These practices are associated with good work-life balance across many teams.
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Flexible Benefits — Work location options span remote, hybrid, and onsite, and benefits are tailored by country. This flexibility and regional tailoring make the package feel adaptable to different circumstances.
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Retirement Support — Retirement programs with employer contributions, including a 401(k) with match in the U.S., are part of the core package. This provides a stable foundation for long-term financial planning.
TrueCommerce Insights
What We Do
At TrueCommerce, we empower businesses to improve their supply chain performance and drive better business outcomes. Through a single connection to our high-performance global supply chain network, businesses receive more than just EDI, they get access to a fully-integrated network that connects their customers, suppliers, logistics partners, and internal systems. Our cloud based fully-managed services help businesses achieve end-to-end supply chain management, streamlined delivery, and simplified operations. With 25+ years of expertise and trusted partnership, TrueCommerce helps businesses reach their true supply chain potential today, while preparing them for the future with our integration-agnostic network. That’s why thousands of companies — from SMBs to the global Fortune 100, across various industries — rely on us. To learn more, visit www.truecommerce.com.
