TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
The DC Pension Client Manager acts as the primary client relationship point for employers participating in a CAP plans, and is critical to the overall success of the service delivery model.
Responsibilities
- Keeps apprised of applicable new and existing pension, tax and securities legislation; shares knowledge with the team
- Attends internal training sessions to build knowledge of industry topics and trends
- Ensures that quality control and service standards are attained
- Deliver projects that satisfy customer requirements on-time and on-budget
- Identify, manage, and resolve risks and issues proactively to enable team delivery
- Understands the clients’ perspective and priorities
- Understand and solve complex problems that stretch over multiple parts of the business
- Liaises with consultants, trustees, and investment manager representatives
- Provides regular and ad hoc reports for clients
- Contribute to a high performing atmosphere and maintain positive team work environment
Requirements
- A minimum of 5 years’ experience in a supervisory role within the pension industry
- CEBS designation an asset
- Strong Microsoft Office skills and the ability to learn internal software quickly and thoroughly Exceptional customer focus and strong professional acumen
- Excellent communication, project management, presentation and negotiation skills
- Ability to manage multiple tasks while maintaining attention to detail within a specified time frame
- Proven leader with the ability to motivate and inspire team members
- Mentor and coach, who demonstrates patience and intuition
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
What We Do
At TELUS, our purpose-driven team works together every day to innovate and do good. From providing technology solutions that make our lives safer and easier, to supporting those who need it most, our inclusive, spirited and giving people are passionate about empowering our customers, communities and each other to thrive in our digital world.
A company that helps you be your best self at home and at work:
Find a place where you truly belong, your opinions are valued and you can be your best self.
A career that ignites your full potential:
Get the guidance and support you need to explore your interests, build your skills and get where you want to go.
A culture that goes beyond the expected to strengthen communities and the planet:
Seize the opportunity to make a difference in our communities and do good for our planet as part of our purpose-driven team.
An innovative team committed to solving complex, real world problems:
Join a digitally-enabled workforce that’s pushing the boundaries to create sustainable change.
Join us, and let’s make the future friendly, together www.telus.com/careers
