The Client Manager will partner with clients through the lifecycle supporting their ongoing success and continued expansion of their use of Symplicity solutions. You will not only be a solution expert, but maintain strong business and analytical skills to unpack various client challenges and act as their trusted advisor in the implementation of these projects. The role will have you working closely across functional areas to ensure that that our team is responding to client challenges and performing at the highest possible levels.
Essential Duties
- Advance a trusted advisor relationship while driving towards successful delivery and implementation of any new services.
- Identify upsell and cross-sell opportunities within client base and work with Account Executives to ensure these opportunities.
- Continue expertise on industry and client best practices and trends.
- Develop client case studies, success stories, and references.
- Lead efforts to identify and turn around at-risk clients.
- Encourage customer feedback and participation through webinars, roadshows and feedback sessions.
- Work with the billing team to assist in any issues, invoices, and new sales quotes.
- Actively support quick and effective implementation of new Symplicity systems assigned in conjunction with Transition Support Specialists.
- Facilitate discovery workshops to elicit client project requirements and document these accordingly
- Map Symplicity solution capabilities to client business requirements
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
- Engage in day-to-day communications with clients to ensure we are maximizing their experience and success with their Symplicity Systems.
- Opportunity abounds at Symplicity, as such, other duties may be assigned.
Minimum Qualifications
- Bachelor’s degree
- Experience working with Symplicity's products
- Detail oriented; problem solving skills
- Communication skills (verbal and written)
- Strong interest in the Higher Education space
- Outgoing, high energy, friendly personality
- Personal initiative, self-motivated
- Team player, cooperative, flexible
- Ethical business standards
- Be willing to go to the office in Brisbane once or twice a week
Skills Required
- Bachelor's degree
- Experience working with Symplicity's products
- Detail oriented; problem solving skills
- Verbal and written communication skills
- Strong interest in the Higher Education space
- Outgoing, high energy, friendly personality
- Personal initiative; self-motivated
- Team player; cooperative and flexible
- Ethical business standards
- Willingness to attend the Brisbane office once or twice a week
What We Do
Symplicity is the market leader of student employability solutions with over 20 years of expertise in providing solutions for higher education. At Symplicity, we are deeply committed to partnering with the global higher ed community to redefine student and institutional success by breaking down departmental silos and leveraging Symplicity’s smart, innovative technology. Symplicity offers a comprehensive suite of products for admissions, career services, advising, student conduct, campus life, housing & residence life, and alumni engagement offices. Now reaching more than 30 million students worldwide, Symplicity is the leading provider of student services solutions in higher education.
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