Network Doctor is an IT managed services firm where company culture and teamwork are essential. We provide IT support to hundreds of SMB companies in the NY-metro area, across a diverse range of industries including finance, healthcare, real estate, non-profit, and more.
Our focus is on creating and maintaining a comfortable, collaborative, and inclusive environment where everyone has a voice and all suggestions are considered when delivered respectfully. This ideology is at the core of who we are and strive to be. We are looking to hire individuals passionate about working in a team environment alongside talented technology and administrative professionals.
The Client Management Team is responsible for developing long-term success with our clients by fostering meaningful relationships. As an Account Management Intern, you'll primarily support our Client Management Team in day-to-day client operations, communications, and account coordination — with occasional opportunities to assist the marketing team on select initiatives. You may be involved in creating compelling content, ensuring our marketing materials are visually appealing and effective, and meeting deadlines.
Job Responsibilities:
Client Management Support (Primary Focus):
- Assist with day-to-day tasks for the Client Management Team.
- Communicate with clients, internal resources, and vendors on service tickets, proposals, updates, and more.
- Help schedule internal resources and client meetings.
- Help prepare client proposals.
- Assist in coordinating client onboardings and ongoing projects.
- Analyze service data and financial metrics to support account health and reporting.
- Support relationship-building efforts that drive long-term client retention and satisfaction.
Occasional Marketing Support:
- Collaborate with the marketing team on selecting content or campaign initiatives as needed.
- Assist in the creation of promotional materials such as flyers, brochures, or social media posts.
- Support marketing efforts with basic photos or visual content as requested.
- Excellent Communication Skills: Both verbal and written.
- Organized and Detail-Oriented: Thorough in your work.
- Team Player: Personable and collaborative.
- Customer Service Skills: Strong interpersonal and problem-solving abilities.
- Time Management: Ability to manage multiple tasks and changing priorities.
- Dependable and Responsible: Reliable in meeting commitments.
- Tech-Savvy: Proficient with Microsoft Office Suite and graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).
- Experience with Video Editing Software: Such as Adobe Premiere Pro or Final Cut Pro.
- Photography Skills: Ability to take high-quality photos and proficiency in photo editing software such as Adobe Lightroom or Photoshop.
- Hands-On Experience: Gain real-world experience in a professional marketing environment.
- Diverse Projects: Work on a variety of projects and build a strong portfolio.
- Mentorship: Receive guidance from experienced marketing professionals.
- Career Opportunities: Potential for future career opportunities within the company.
Skills Required
- Excellent verbal and written communication skills
- Organized and detail-oriented
- Team player, personable and collaborative
- Customer service and interpersonal problem-solving skills
- Time management and ability to manage multiple tasks
- Dependable and responsible, reliable in meeting commitments
- Proficient with Microsoft Office Suite
- Proficient with Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- Experience with video editing software (Adobe Premiere Pro or Final Cut Pro)
- Photography skills and proficiency with photo editing software (Adobe Lightroom or Photoshop)
- Ability to take and edit photos and create visuals/videos for social media
- Ability to analyze service data and financial metrics
What We Do
Network Doctor is a leading IT company in New Jersey specializing in Managed IT Services, IT Support, Managed Cybersecurity, Cloud Solutions, and IT Consulting. They provide comprehensive outsourced IT solutions and proactive monthly services—including monitoring, help desk, and backup—designed to minimize downtime and secure systems for a variety of businesses through a multi-layered cybersecurity approach.
