Acclaim is a voice-first AI customer experience (CX) platform purpose-built for regulated industries including banking, fintech, healthcare, and insurance. It provides enterprises with goal-oriented AI agents that go beyond conversation to deliver agentic solutions that solve end-to-end business problems—orchestrating and executing complete customer workflows from outreach through resolution. Acclaim's solutions transform human-driven CX processes into AI-powered ones that are continuously learning and improving.
Requirements- Client integration experience — ownership of end-to-end integrations of software products into external client infrastructure, including coordination with client IT teams, managing deployment expectations, and navigating complex implementation challenges.
- Modern technical stack familiarity — ability to work across environments such as Python, Node.js, Go, and Bash/CI/CD, including reading unfamiliar codebases, troubleshooting issues, and building lightweight scripts or services when needed.
- gRPC / REST API expertise — hands-on experience building or integrating production-grade APIs, with a strong understanding of common failure points and debugging approaches.
- SIP/VoIP knowledge — hands-on experience is a plus, though strong protocol understanding and the ability to ramp up quickly in real-world environments are equally valued.
- Distributed systems / microservices understanding — solid understanding of modern backend architectures, inter-service communication patterns, and common sources of latency and system failure.
- Strong autonomy and ownership mindset — ability to independently drive projects forward, proactively identify blockers, communicate clearly, and make sound decisions without constant oversight.
- Confident English communication skills — Upper-Intermediate level or higher, with the ability to communicate effectively in technical and customer-facing environments.
Nice to Have
- Kubernetes / Docker experience in production environments — hands-on experience deploying, managing, and troubleshooting real workloads in containerized environments. Familiarity with Helm charts is a plus.
- ML/AI pipeline familiarity — understanding of modern AI product architectures, including inference servers, ASR/TTS systems, or adjacent machine learning infrastructure and workflows.
- Banking / fintech industry exposure — familiarity with how enterprise clients in regulated industries evaluate solutions, manage security and compliance considerations, and navigate decision-making processes.
Technical
- Integrate with client banking systems via FastAPI / Python Integration Layer
- Troubleshoot our platform interactions, SIP/VoIP systems, gRPC services, and production latency issues
- Deploy and configure platform components via Kubernetes / Helm
- Analyze logs, debug incidents, remove technical blockers on the client side
- Leverage available tools, scripts, and technical resources to troubleshoot integrations and ensure successful platform performance.
Client & Delivery
- Own end-to-end integration into client infrastructure
- Coordinate deployments, upgrades, and release planning
- Manage client expectations and escalations
- Work directly with client DevOps / IT teams
- Lead architecture selection for new pilots and cluster setup
- Experienced team, Acclaim is formed by a team of enthusiastic professionals who created award-winning devices, voice assistants and other AI-driven products for BigTech corporations.
- Cutting-edge technologies, we build a technology using our areas of expertise including Computer Vision, Speech Technologies, Natural Language Understanding, Generative AI incl. LLM and Diffusion models.
- Rapid career progression, facilitated by our team of seasoned senior professionals who hail from prestigious, industry-leading companies.
- Health insurance stipend – we provide a monthly allowance to help cover your individual health plan.
- A company with entrepreneurial spirit. We offer a unique mix of a secure workspace thanks to the big clients raised along with a true start-up culture!
Skills Required
- Ownership of end-to-end client integrations, coordinating with client IT and managing deployments/escalations
- Familiarity with modern technical stacks and ability to read/troubleshoot code (Python, Node.js, Go, Bash, CI/CD)
- Hands-on experience building or integrating production-grade gRPC and REST APIs
- Understanding of distributed systems and microservices, including inter-service communication and latency sources
- Strong autonomy, ownership mindset, and ability to drive projects independently
- Confident English communication (Upper-Intermediate or higher) for technical and client-facing interactions
- SIP/VoIP protocol knowledge or hands-on experience
- Kubernetes and Helm experience deploying and managing production workloads
- Docker experience in production containerized environments
- Familiarity with ML/AI pipelines, inference servers, or ASR/TTS systems
- Experience with banking/fintech or regulated enterprise clients
Acclaim AI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Acclaim AI and has not been reviewed or approved by Acclaim AI.
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Parental & Family Support — Parental leave is explicitly listed on the company’s Wellfound profile. Feedback suggests family support is part of the baseline perks communicated publicly.
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Leave & Time Off Breadth — Generous vacation is highlighted on Wellfound. This points to broader time-off flexibility typical of startup-style packages.
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Wellbeing & Lifestyle Benefits — Professional development and company events are called out on Wellfound. These signals indicate investment in growth and team connection beyond core benefits.
Acclaim AI Insights
What We Do
Acclaim is a voice-first AI customer experience (CX) platform purpose-built for regulated industries including banking, fintech, healthcare, and insurance. It provides enterprises with goal-oriented AI agents that go beyond conversation to deliver agentic solutions that solve end-to-end business problems—orchestrating and executing complete customer workflows from outreach through resolution. Acclaim's solutions transform human-driven CX processes into AI-powered ones that are continuously learning and improving. Our platform helps organizations delight with human-quality conversations, accelerate revenue-driving interactions, and safeguard their data by maintaining strict compliance across every customer channel—creating more seamless customer experiences while improving the productivity and satisfaction of human agents. Built on a privacy-first architecture with on-premises or private cloud deployment, Acclaim ensures every interaction is secure, compliant, and delivers results that speak for themselves.
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