GRAIL is seeking a Client Integration Enablement Specialist to drive successful onboarding and activation of client integrations across a rapidly expanding portfolio of partners and integration pathways.
This role sits at the intersection of clinical workflows, healthcare technology, and client engagement, serving as a strategic partner to health systems, digital health companies, and provider organizations. The individual will lead client-facing integration efforts, ensuring seamless adoption of Galleri ordering and results workflows across multiple platforms, including Epic (Aura), Athena, Quest, point-to-point HL7 integrations, and other lab platforms.
This role is highly cross-functional and requires the ability to translate between clinical, technical IT, and operational stakeholders to enable scalable, high-quality integrations.
You are approved to work remotely from your City and State. While your primary workplace is your home, you may be required to travel occasionally to a GRAIL office or other locations to perform your work or attend team-related events.
Responsibilities:
- Serve as the primary client-facing integration lead, guiding partners through onboarding, implementation, and activation.
- Support integration discovery, requirements alignment, and workflow design discussions with the client and internal stakeholders.
- Drive successful deployment of integrations across multiple pathways, including:
- Point-to-point HL7 integrations
- Epic Aura integrations
- Athena Integrations
- Quest hub-and-spoke integrations
- Digital health and non-standard workflows
- Ensure alignment between client workflows and GRAIL capabilities to support scalable, compliant implementations.
- Internal Planning and execution of future infrastructure enhancements to facilitate scalable Integrations.
- Possesses Knowledge in clinical workflows and EHR integration best practices.
- Validate and optimize ordering, resulting, billing, and operational workflows.
- Bridge the gap between clinical operations and technical implementation.
- Provide guidance on clinical decision support, patient identification, and workflow optimization strategies.
- Guide partners on integration architecture, including:
- HL7 (ORM/ORU), FHIR, and API-based integrations
- Hub-and-spoke vs. point-to-point models
- Data mapping and workflow configuration
- Support requirements definition, solution design, and integration specifications.
- Partner with internal software, product, and engineering teams to translate client needs into scalable solutions.
- Oversee User Acceptance Testing (UAT) and end-to-end workflow validation.
- Ensure integrations meet quality, performance, and operational standards prior to go-live.
- Support troubleshooting, issue resolution, education, and escalation management.
- Monitor post-launch performance and support issue resolution.
- Partner with Customer Service, Lab Operations, and Product teams to address workflow or integration gaps.
- Identify opportunities for scalability, standardization, and process improvement.
- Support training and provide SME support to commercial and field teams.
- Develop integration playbooks, best practices, and enablement materials.
- Support deal strategy and client conversations as a technical and workflow expert.
Client Integration Enablement & Execution
Workflow Design & Clinical Informatics Leadership
Technical & Integration Expertise
Testing, Validation & Go-Live
Post-Launch Support & Continuous Improvement
Field Enablement & Internal Leadership
These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.
Required Qualifications:
- BS/BA with 2+ years or Master’s with 1+ years of experience in:
- Clinical informatics, healthcare IT, or EHR integrations
- Client-facing implementation or consulting roles
- Strong understanding of:
- Healthcare workflows (clinical, operational, billing)
- EHR systems (Epic, Athena, Cerner, etc.)
- Integration standards (HL7, FHIR, APIs)
- Experience leading client implementations and cross-functional projects.
- Ability to communicate complex technical concepts to non-technical stakeholders.
- Strong problem-solving, organizational, and stakeholder management skills.
- Travel requirement of 10% as required
Preferred Qualifications:
- Experience with Epic (including Aura), Athena, Quest, or lab integrations.
- Epic certifications (Bridges, Beaker, Ambulatory, or related).
- Experience with diagnostic labs, oncology, or population health programs.
- Familiarity with clinical decision support (CDS) and patient engagement workflows.
- Client-facing leadership and consultative approach.
- Deep understanding of clinical + technical workflow intersection.
- Ability to operate in a high-growth, ambiguous environment.
- Strong cross-functional collaboration skills.
- Process-oriented mindset with focus on scalability and quality.
Physical Demands & Working Environment:
- Hours and days may vary depending on operational needs.
- Standing or sitting for long periods of time may be necessary.
- Travel requirement of 10% as required.
Skills Required
- BS/BA with 2+ years or Master's with 1+ years of experience in clinical informatics, healthcare IT, or EHR integrations
- Strong understanding of healthcare workflows (clinical, operational, billing)
- EHR systems experience (Epic, Athena, Cerner, etc.)
- Experience leading client implementations and cross-functional projects
- Ability to communicate complex technical concepts to non-technical stakeholders
What the Team is Saying
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GRAIL Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is paired with mental‑health resources and disability insurance, with some roles noting strong employer support for HSAs on high‑deductible plans.
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Equity Value & Accessibility — New‑hire equity grants with clear vesting schedules and an active ESPP make ownership a meaningful part of total rewards, with equity described as straightforward and accessible.
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Leave & Time Off Breadth — Flexible time off policies, paid holidays, and routine company breaks (e.g., summer and winter) are highlighted across locations, with additional generous vacation allowances in the UK.
GRAIL Insights
What We Do
GRAIL is a healthcare company whose mission is to detect cancer early, when it can be cured. GRAIL is using the power of high-intensity sequencing, population-scale clinical studies, and state-of-the-art computer science and data science to enhance the scientific understanding of cancer biology, and to develop and commercialize pioneering products.
Why Work With Us
Everything we do is guided by our mission to detect cancer early, when it can be cured. It’s the reason we’re here, and it’s no small task. The right people make all the difference. That’s why we’re looking for those who strive to share their knowledge, contribute their skills, inspire each other and commit to something bigger than themselves.
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GRAIL Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
GRAIL has a variety of work types depending on the roles. Some roles are onsite like a lab role, some are fully remote like our Galleri Sales Consultant roles. Others are hybrid with 2-3 days onsite. Typically Tuesday and Thursday.
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