SafeContractor is the UK’s largest SSIP-registered and UKAS-accredited supply chain risk management company, trusted by 40,000 contractors. We simplify compliance for clients and contractors of all sizes, helping to make workplaces safer for everyone, through a flexible, risk-based approach.
We are looking for a Client Insights Manager to champion the voice of our clients, ensuring we consistently understand, measure and improve their experience through a robust, data-driven feedback process that turns insight into action.
What that means day to day
- Design and implement a structured client feedback programme for SafeContractor clients.
- Develop processes and tools to consistently measure client satisfaction and engagement.
- Establish appropriate feedback channels including surveys, structured interviews, and direct client engagement.
- Engage directly with clients to gather meaningful feedback on their experience.
- Build trusted, professional relationships that encourage open and honest conversations.
- Ensure client concerns or issues are captured, escalated and addressed appropriately.
What you’ll need to be successful
What you'll get in return
>🍼 Enhanced Parental Leave
> 🚗 EV Salary Sacrifice Scheme
Bring Your Whole Self to Work.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
About
Equal Employment Opportunity We are an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work. If you are contacted for an interview and require accommodation/adjustments during the interviewing process, please let us know.
Skills Required
- Experience working directly with clients or stakeholders within a professional services environment.
- Ability to build trust and communicate effectively with senior client contacts.
- Experience collecting, analysing and presenting customer feedback or satisfaction data.
- Use insights to inform improvements and support decision-making.
- Strong organisational skills and ability to manage multiple client engagements simultaneously.
- High attention to detail.
- Work from the office three days per week (hybrid working policy).
What We Do
We help create better workplaces, and help to keep people safe, reduce risks and simplify processes through our expert teams and technology. Since 1979, we’ve been providing our clients with market-leading compliance and risk management solutions. We have expanded over the years to include certification, accreditation, HR and health and safety consultancy for SMEs, and training expertise, resulting in the Alcumus business that exists today. By building great relationships with our customers, we understand their needs and provide a range of technology solutions, advice and support that helps to identify and minimise risks, navigate compliance and create better workplaces to keep people safe. Our solutions go beyond simple box ticking exercises, where we constantly look for new and innovative ways to support and enhance our clients’ businesses and make it easier for them to keep their workforce safe by embracing new and evolving technology. Our team includes over 1,000 employees across our UK, North American, American and APAC offices. We take great pride in being an inclusive organisation by respecting and appreciating each individual, regardless of age, gender, ethnicity, religion, disability, sexual orientation, education, or nationality, creating a safe, positive, and nurturing environment. Whether you’re a contractor, SME or multi-national enterprise, we’re here to help create safe and effective workplaces.
