Client Implementation & Support Specialist

Reposted 22 Days Ago
4 Locations
In-Office
80K-100K Annually
Junior
Aerospace • Big Data • Fintech • Software • Analytics
The Role
The role involves assisting clients with implementing and utilizing FactSet's Deep Sector data, reviewing financial models, and providing support during trials and engagements.
Summary Generated by Built In

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access

to financial data and analytics that investors use to make crucial decisions.  

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.  

The Dealmakers and Wealth Implementation and Professional Services team is seeking an experienced professional with expertise in implementation and support to join our newly constructed and innovative team. Members in this position will play a key role in helping FactSet monetize its multi-year investment in our Deep Sector strategy. This is an exciting and unique growth opportunity to develop expertise in a highly specialized content area.  

You will work closely with our various Data Solutions teams to help our clients use FactSet’s Deep Sector and Industry-specific Fundamentals data in their day-to-day workflows, win market share against competitors and further ensure that FactSet is the provider of choice for Industry-specific analysis. 
 

Responsibilities: 

- Review and convert client Financial Excel models using FactSet’s Deep Sector data 
- Partner with strategic clients and prospects to become a trusted resource during trials, implementations, and other strategic engagements 
- Own the end-to-end workflow conversion process across Deep Sector-related engagements and opportunities. 
- Contribute to the development of our Deep Sector offering by relaying granular product-specific feedback, feature requests and opportunities for differentiation that is grounded in real client experience. 
 

Qualifications: 

- 2+ years of hands-on experience with client-facing teams within financial services 

-Bachelor’s Degree or equivalent combination of education and experience

- Deep experience with FactSet’s product offerings and Microsoft Excel 

- Strong communication, analytical and reasoning skills 
  

Job location: Boston, New York, and Norwalk

Working Environment: Hybrid

For U.S. locations, must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

What's In It For You 

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means: 

  • The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.

  • Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.

  • Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives. 

  • A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions. 

  • Career progression planning with dedicated time each month for learning and development. 

  • Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging. 

Learn more about our benefits here. 

Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications. 

The budgeted amount range for this position in Norwalk and New York City is $80,000 -$100,000

Please note: the salary range may differ in other locations or countries

Company Overview: 

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn. 

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, protected veteran status or other characteristics protected by law. FactSet participates in E-Verify 

Skills Required

  • 2+ years of hands-on experience with client-facing teams within financial services
  • Deep experience with FactSet's product offerings and Microsoft Excel
  • Strong communication, analytical and reasoning skills

Factset Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Factset and has not been reviewed or approved by Factset.

  • Healthcare Strength Healthcare coverage is positioned as comprehensive, spanning medical, dental/vision in some descriptions, and life and disability insurance. Company-wide wellness days and region-specific add-ons (e.g., Vitality PMI, Bupa dental, Health Shield cashback) further reinforce a strong health-and-wellbeing offering.
  • Retirement Support Retirement savings support is consistently included as part of the core package through retirement savings plans. The presence of these programs is framed as a meaningful component of total rewards beyond base salary.
  • Equity Value & Accessibility An employee stock purchase program is highlighted as a standard part of the total rewards package. This provides a pathway to share ownership alongside cash compensation.

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The Company
HQ: Norwalk, CT
10,310 Employees
Year Founded: 1978

What We Do

FactSet creates flexible, open data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial decisions. For 40 years, through market changes and technological progress, our focus has always been to provide exceptional client service. From more than 60 offices in 23 countries, we’re all working together toward the goal of creating value for our clients, and we’re proud that 95% of asset managers who use FactSet continue to use FactSet, year after year. As big as we grow, as far as we reach, and as successful as we become, we stay connected to our clients and to each other.

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