The Role
Manage end-to-end implementation for new clients, including HRIS setup, dashboard creation, payroll processing, data audits, training, and transition to ongoing services. Serve as the primary client contact, coordinate internal stakeholders, develop implementation plans, identify payroll, HR, and benefits needs, maintain CRM milestones, and recommend appropriate solutions. Ensure client satisfaction and accurate implementation of HR and payroll services.
Summary Generated by Built In
About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .
Position Summary
The Client Implementation Specialist is responsible for engaging new clients and managing the full implementation phase. This position is the Client’s main point of contact during implementation and is responsible for the overall client success and satisfaction during the implementation of our products/services.
Essential Duties and Responsibilities
Completes Client shell set up and dashboard creation in Prism (HRIS) for new clients. Manages multiple client implementations, runs first payroll(s), and trains newly onboarded clients. Acts as a liaison between internal stakeholders. Responsible for developing and executing implementation project plan. Consults with clients to determine payroll, HR, and benefit needs and recognize Client business concerns to recommend and implement and appropriate solution. Maintains Client Space (CRM) by updating milestones, tasks, and other related items. Works with Business Consultant to initiate the Client Implementation process. Reviews and audits Client payroll and HR data for accuracy. Responsible for understanding our Service Types and Service Model, to better facilitate Client transition to the ongoing Service Model. Knowledge, Skills, and Abilities HR/Payroll Outsourcing and/or PEO industry knowledge required HRIS/CRM/Systems experience Payroll & Tax subject matter knowledge Analytical skills Time management skills Excellent written and verbal communications Project management skills Problem solving skills Office Product knowledge Education & Experience Associate degree preferred 3 years related experience required Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Frequently required to sit; occasionally required to stand and walk. Specific vision abilities required include close vision, color vision, and ability to adjust focus. Frequently required to talk and hear. Moderate concentration/intensity, which includes prolonged mental effort. Average memory, taking into consideration the amount and type of information. Noise level in the work environment is usually moderate. This position is eligible for the following benefits:
Health Insurance: Medical, dental, and vision coverage Retirement Plan: Group RRSP with company match Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable provincial statutes
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Skills Required
- HR/payroll outsourcing or PEO industry knowledge
- HRIS, CRM, and systems experience
- Payroll and tax subject matter knowledge
- Analytical skills
- Time management skills
- Excellent written and verbal communication skills
- Project management skills
- Problem-solving skills
- Microsoft Office product knowledge
- Associate degree
- Three years of related experience
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The Company
What We Do
Distro is an AI-powered platform designed to enhance the efficiency and productivity of distributor sales teams. By automating manual recruiting and sales tasks, the company helps teams move faster, reduce costs, and improve hiring outcomes. Their technology focuses on optimizing counter and inside sales operations, providing tools that assist recruitment and sales processes while maintaining human oversight in final decision-making.
