Custody - Client Services Specialist

Job Title: Custody - Client Services Specialist

Corporate Title: AVP

Location: São Paulo

Overview

Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks. Work includes:

• Facilitating interactions with new and existing clients
• Liaising with clients and supporting their account related
• Queries
• Building relationships and operations where needed
• Ensuring adherence to internal policies and external legal/regulatory frameworks

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration.
• A hybrid working model, allowing for in-office / work from home flexibility
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

What You’ll Do

Experienced and client-focused professional to join the Custody Services team as an Assistant Vice President (AVP). This role is responsible for managing key client relationships and ensuring the accurate and efficient delivery of post-trade services in the Brazilian market, with a particular focus on regulatory compliance and non-resident investor account structures.

Responsibilities:

• Serve as a senior point of contact for strategic custody clients
• Oversee day-to-day operational processes including settlement, corporate actions, and income processing
• Ensure compliance with local and global regulations, including Joint Resolution CVM nº 13
• Support onboarding and servicing of non-resident investor accounts
• Collaborate with internal departments (Compliance, Legal, Risk, Product, Operations) to address client needs and resolve complex issues
• Monitor service level agreements and operational KPIs, ensuring high-quality standards
• Identify and drive process improvements that enhance the client experience
• Share knowledge and provide guidance to junior team members to promote consistency and service excellence

Skills You’ll Need

• Bachelor’s degree in business, Finance, Economics, or a related field
• Minimum of 5 years’ experience in securities services or custody operations
• In-depth knowledge of the Brazilian financial market and custody practices
• Solid understanding of the regulatory requirements applicable to non-resident investors under Joint Resolution CVM nº 13
• Strong problem-solving, communication, and relationship management skills
• Ability to manage multiple priorities and coordinate across teams
• Fluency in Portuguese and English is required
• Spanish is considered a strong asset

Preferred:

• Experience in global custody or sub-custody environments
• Familiarity with platforms such as SWIFT, TCS BaNCS, GSP, or Murex

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Brazil office in accordance with the Bank’s hybrid working model which means 3 days per week.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

Deutsche Bank Values & Diversity

We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision

Learn more about your life at DB through the eyes of our current employees:  https://careers.db.com/life

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.