The Client Implementation Manager will be responsible for developing and overseeing new client installations for the RSL portfolio of business. This includes overall accountability for the successful new case installation of employee accounts that have core Life, Disability, Absence and/or Voluntary benefits. He/she will drive the process through a combination of direct involvement, partnership with account management, and influence and coordination with internal partners
Relationship Management
Provide leadership and subject matter expertise to new client to ensure successful implementation, enrollment and ongoing support for assigned clients / territories.
Lead new client installation calls for assigned clients/sales offices.
Proactively communicate to the client to ensure appropriate setup and understanding of systems, tools and processes, including (but not limited to) billing, contracts and web tools.
Identify, research and coordinate the resolution of client-level issues for new clients.
Interface with IT and service teams to develop solutions to broker and client’s specific needs, and to proactively communicate/document potential issues.
Coordinates training and communication strategy
Liaison between client/broker/HR platform and internal resources.
Develop and maintain cooperative partnerships with Administrative Office Departments and work closely to ensure effective communication with Regional Sales Staff, implementation and home (administrative) office counterparts.
Lead discussions at routine client meetings with manager approval of agenda.
Administrative
Create and deliver new client administrative kits in an accurate and timely manner.
Coordinate fulfillment, tracking, billing, and inventory process for all enrollment communication materials.
Perform enrollment resource/logistical coordination for extra-territorial and multi-site clients (within and outside assigned territory when required).
Data transfer setup and test plan with internal and external resources
Work with marketing to ensure appropriate delivery of client materials.
Collaborates with team members and management in recommending and implementing improvement opportunities.
Makes decisions within guidelines and policies that impact own priorities and allocation of time to meet deadlines
Expertise
Understands the company and its key business drivers; uses this knowledge to guide own work
Expands conceptual knowledge in own discipline and broadens capabilities and displays a wellness to share with others
Required Knowledge, Skills, Abilities and/or Related Experience
Bachelor’s Degree in Business, Marketing, and /or Communications is preferred. An MBA or advanced degree in a related field is preferred.
Minimum of 3-5 years of directly related experience is required.
Superior organizational, multi-tasking, influencing and presentation skills are required.
Strong written and superior oral communication skills required
Ability to demonstrate internal diplomacy/influencing skills with sales, service and internal cross-functional areas including underwriting, claims and administration.
Professional business demeanor and the ability to work in a fast-paced, entrepreneurial capacity with minimal supervision are required.
Ability to thrive in a fast-paced environment, multi-tasking skills and the ability to work in an autonomous manner.
Proficient in Microsoft Office products and ability to master applicable systems and processes
Ability to Travel: Up to 25%
Work location may be flexible if approved by the Company.
What We Offer
At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.
That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
Our Benefits:
- An annual performance bonus for all team members
- Generous 401(k) company match that is immediately vested
- A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
- Multiple options for dental and vision coverage
- Company provided Life & Disability Insurance to ensure financial protection when you need it most
- Family friendly benefits including Paid Parental Leave & Adoption Assistance
- Hybrid work arrangements for eligible roles
- Tuition Reimbursement and Continuing Professional Education
- Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
- Volunteer days, community partnerships, and Employee Assistance Program
- Ability to connect with colleagues around the country through our Employee Resource Group program
Our Values:
- Integrity
- Empowerment
- Compassion
- Collaboration
- Fun
EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.
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Skills Required
- Bachelor's Degree in Business, Marketing, and/or Communications is preferred
- MBA or advanced degree in a related field is preferred
- Minimum of 3-5 years of directly related experience
- Superior organizational, multi-tasking, influencing and presentation skills
- Strong written and superior oral communication skills
- Ability to demonstrate internal diplomacy/influencing skills
- Professional business demeanor and the ability to work in a fast-paced environment
- Proficient in Microsoft Office products
Reliance Matrix Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Reliance Matrix and has not been reviewed or approved by Reliance Matrix.
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Leave & Time Off Breadth — PTO and holidays are presented as generous, with examples including new‑hire accruals, a paid volunteer day, and enhanced holiday pay for certain schedules. Some accounts highlight excellent PTO accrual and strong time‑off practices in parts of the organization.
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Retirement Support — A 401(k) with an immediately vested company match is included as a standard offering. This indicates accessible retirement support from the start of employment.
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Parental & Family Support — Paid parental leave and adoption assistance are part of the package alongside broader wellbeing resources. These elements signal family‑oriented support beyond core medical benefits.
Reliance Matrix Insights
What We Do
Reliance Matrix delivers employee benefits, absence management and workforce productivity solutions through the financial stability of a top-rated insurance carrier, the agility and innovative spirit of a Third Party Administrator (TPA), and the daily commitment of thousands of team members across America. Where larger competitors offer size, we inspire confidence and long term engagement through integration, reliability and dedication to providing customized solutions. Reliance Matrix innovates and provides technology-driven absence and benefit solutions that enable employees and employers to manage time away from work. We help employers attract and retain valuable human capital through thoughtful, inclusive benefit programs delivered with care. We bring top-tier regulatory knowledge and cutting edge technology to help optimize workforce productivity and compliance. We offer a seamless member experience customized to each individual’s need and event. We integrate our solutions and expertise with leading HR technologies to ensure accuracy, efficiency and a superior customer experience. We are a proud member of the global Tokio Marine Group, one of the oldest, largest and most respected insurance organizations in the world. In the business hierarchy, human capital is the most precious of assets. Reliance Matrix delivers comprehensive, integrated solutions and services to attract, protect and help optimize an employer’s work force in a changing, challenging world
