Do you want to work for a company where your co-workers are co-owners? We are 100% employee owned! Smartpress is a fast-growing online printing service, disrupting the traditional printing industry one innovation at a time. Our customers love us (seriously, google Smartpress reviews) and we love them right back, providing an easy online experience, high-quality printed products and world-class customer service. Not to mention our commitment to eco-friendly practices and sustainable materials (“smart” is in our name, after all).
We’re looking for a Client Implementation Manager to lead the launch, optimization, and ongoing management of our Marketing On Demand (MOD) platforms for clients. In this role, you will translate client needs into dynamic platform solutions, serving as the vital connection between client objectives and our internal production and fulfillment teams.
The Client Implementation Manager will guide complex projects from start to finish, develop project plans, oversee site development, and coordinate cross-functional teams—including Sales, Design, Development, and Production—to deliver high-quality solutions. This position requires a strong mix of client relationship management, creative problem-solving, and deep knowledge of print production. Success means building long-term client partnerships, driving customer satisfaction, and supporting revenue growth through exceptional project delivery.
Shift available: Monday through Friday 8:00 am – 5:00 pm, with a minimum 3 days in office.
A variety of these traits will help land you this job:
- a Bachelor’s degree in Marketing, Business, or a related field — or equivalent work experience.
- 3 or more years of related experience in print (preferred).
- 3 or more years of Account Management or Project Management.
On top of that you must have:
- effective multitasking abilities to seamlessly handle multiple projects.
- critical prioritizations skills to ensure service levels are consistently met.
- exceptional attention to detail while successfully meeting tight deadlines.
- a strong technical aptitude.
- excellent client-facing communication skills.
In this position, you will:
- lead the implementation of Marketing On Demand (MOD) platforms for new clients, serving as their primary contact and ensuring successful outcomes.
- organize and facilitate meetings with clients and internal teams, including kick-off meetings, implementation status updates, and technical discovery sessions.
- develop and manage project plans, compile product lists, and manage timelines to ensure timely delivery of all project milestones.
- act as a trusted consultant, understanding client requirements and offering professional recommendations on site layout, categorization, and product additions.
- develop, maintain, and manage project plans, schedules, and resource allocation to ensure on-time, on-scope, and on-budget delivery.
- collaborate with design and development teams to create dynamic platforms, overseeing the acquisition of client's assets and conducting thorough reviews before launch.
- manage ongoing site maintenance, handling product updates, user management, and proactively recommending general site improvements to optimize usage.
- provide platform reports to clients, facilitate billing, and keep internal stakeholders updated on site growth, new launches, and developments.
- serve as the key liaison between clients and internal teams - including Customer Experience, Design, and Production to ensure seamless execution, address client needs, and maintain strong partnerships.
To get hired at The Bernard Group, you MUST be:
- able to effectively communicate, both verbally and in writing. Strong interpersonal skills including, demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization
- willing to admit when you make a mistake (it happens to the best of us)
- fiercely loyal to both our customers and team
- trustworthy, reliable, and easy to get along with
- enthusiastic and eager to take on new challenges
- adaptable and willing to wear whatever hat gets the job done
TBG Overview:
- We're a 1,000-person visual merchandising company
- We are 100% employee-owned
- We offer a generous paid time off benefit that increases with tenure
- This is a full-time position in Chanhassen, MN 55317
Compensation Range: $70,000 - $80,000 annually
Benefits Overview:
The Bernard Group offers a competitive variety of benefits designed just for you:
- Healthcare, dental, life insurance, disability
- Paid parental leave
- Retirement Savings programs:
- Employee Stock Ownership Plan-100% Employee-Owned
- 401k with a company match
- Career Development Opportunities
- Flexible Work Hours
- Tuition Reimbursement
- Employee Referral Program
- Safe & Clean Manufacturing Environment
What, still want more? We have it.
- A culture of freedom, trust and a passion for excellence!
- Collaboration and teamwork
- Talented, empowered and engaged co-workers by your side
- We have fun!
The Art of Teams at TBG:
We believe teams of top talent with clear objectives will consistently outperform centralized control. We put a great amount of energy into building skilled and diverse teams to handle our most challenging pursuits. It’s the difference between average and being a world class service provider.
If you have the talent to do this job, a passion for excellence and are interested in joining the TBG team, please complete the form on this page.
Thanks!
The Bernard Group, Inc.
Skills Required
- Bachelor’s degree in Marketing, Business, or a related field, or equivalent work experience
- Three or more years of related experience in print
- Three or more years of Account Management or Project Management experience
- Ability to multitask across multiple projects
- Strong prioritization skills
- Exceptional attention to detail and ability to meet tight deadlines
- Strong technical aptitude
- Excellent client-facing verbal and written communication skills
- Strong interpersonal, listening, presentation, and collaboration skills
What We Do
The Bernard Group is a visual merchandising company with the proven ability to consistently execute on complex ideas at the very highest levels from design to manufacturing. From printed Point of Purchase displays to retail environments or anywhere in between, we’re your one-stop shop. Here’s an overview of what we do. Our Expertise: • Design & Strategy • Product Development & Prototyping • Project Management • Production & Fulfillment Because of our retail focus and solutions-based process, we are a trusted partner to some of the most prestigious retailers and brands, such as: Sephora, Kate Spade, Adidas, Macy’s, Target, Clinique, Best Buy, Sony, The Home Depot, Dick’s Sporting Goods, Chanel and many more. We didn't get these clients by luck. We work tirelessly to provide them with exceptional product that ultimately helps increase their sales and makes their brands unforgettable. Our Services: Direct to Substrate Printing, Large and Small Format Digital Printing, Design & Engineering, 3D Design, Graphic Design, Structural Engineering, Innovation & Prototyping, Technology Integration, Project Management, Color Management, Kitting & Assembly, Plastic, Wood, Wire & Metal Fabrication, Sewing & Finishing, Sourcing, Distribution, Installation, Reporting, Online Portal Development, Software Development, Online Ordering, Inventory Management & Fulfillment. Our Custom Solutions: Window Clings, Window and Wall Wraps, Wallpaper, Floor Decals, Floor Mats, Vinyl Wall Decals, Canvas Prints, Backlit Signs, Fabric Signs, Silicone Edge Graphics (SEG), Vinyl Signs, 3D Signage, Promotional Feather Flags, Yard Signs, LED Signs, Banners (Indoor/Outdoor, Retractable, Step & Repeat), LED Lighting, Corrugate, End Cap and Countertop Displays, Floor Stands, Temporary Point of Purchase (TPOP). If you’re interested in differentiating your brand and creating a compelling experience for your shoppers, please message us or visit our website at www.thebernardgroup.com.
