Client Implementation Analyst

Job Description
At JP Morgan we are on a mission to expand our teams with talented individuals who understand that we put our clients at the center of everything we do. By joining Client Onboarding Implementations you are joining a team dedicated to delivering payments and receivables solutions to a diverse set of clients around the globe. If you are driven by the need to exceed client expectations and enjoy the camaraderie of a diverse, proactive team, we want to meet you. The right relationship is everything.
Your first 6 weeks, you will -

• Participate in New Hire Training covering the introduction to our implementation organization, project management tools, end-to-end process flows, and additional resources to help you work smarter
• Engage with senior leaders to review our Vision and Strategy
• Get to know your partners by attending regular calls to review active implementations
• Begin to build your brand and establish valuable relationships
• Begin to learn our Products and how we implement them
• Gain knowledge in utilizing our banking tools
• Gain experience through shadowing skilled and knowledgeable peers

What you will need to be successful -

• Passion for delivering a consistent, stellar client and partner experience
• Project management experience; experience with complex treasury implementations a plus
• Comfort in a fast-paced, dynamic client-facing environment
• Ability to clearly communicate, partner, and influence - leading others to a common goal
• Exhibit adherence to policy and procedures and meet or exceed established SLA
• Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions
• Fearlessness of new, API-driven technologies and the related implementation requirements
• Urgency for solutions and moving projects past roadblocks
• Payments and Receivables experience or eagerness to learn
• Consulting or business analysis experience in the ERP, systems integration, or API space a plus
• MS Office Suite experience
• Appreciation for being a 'keeper of our brand'
• Curiosity and passion for learning new things
• Ability to assess, prioritize, and manage your time accordingly
• Uses the power of teamwork to achieve positive results
• Enthusiasm for change

Ultimately you'll be expected to own our Client's Onboarding experience, end-to-end. This includes:

• Representing us as the project manager and single point-of-contact on your assigned global implementations
• Delivering a first-class, end-to-end client experience during complex treasury product implementations
• Manage client and internal partner expectations with consultative advice regarding aspects of treasury solutions including - RFP responses, client presentations and client visits
• Scope client requests and translate business requirements into detailed specifications for treasury services
• Use of MS Office tools to document scope, meeting agendas and minutes and project plans
• Use of workflow tool for status updates and document repository
• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations.
• Demonstrate creative problem-solving and heightened awareness of risks and client impacts
• Empowerment to escalate when support is needed to remove obstacles to success

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.