The Role
The Client Experience Specialist handles client calls related to case updates, ensures client satisfaction, maintains case information, and collaborates with the team for issue resolution.
Summary Generated by Built In
Our client, a leading immigration law firm, is looking to hire a Client Experience Specialist to join their team.
Key Responsibilities:
- Handle client calls regarding cases in mid-to-advanced stages, providing specific answers about case status.
- Address queries ranging from general case updates, requests for pending documents, to questions about upcoming payments.
- Ensure the client feels confident and satisfied with their decision to trust their services.
- Maintain accurate and up-to-date case information while following internal procedures and confidentiality guidelines.
- Collaborate with the internal team to ensure the timely resolution of client issues.
- Communicate clearly and effectively, practicing active listening to fully understand client concerns.
Requirements:
- Bilingual: English (B2 or higher).
- Bachelor's degree.
- 5+ years of experience in Customer Service, preferably handling phone support.
- Strong communication skills and soft skills, including empathy and problem-solving.
- Availability to work full-time.
This is an on-site position based in Buenos Aires, Argentina.
Our client offers a competitive market compensation package.
Skills Required
- Bilingual: English (B2 or higher)
- Bachelor's degree
- 5+ years of experience in Customer Service, preferably handling phone support
- Strong communication skills and soft skills including empathy and problem-solving
- Availability to work full-time
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The Company
What We Do
Pacifica Continental is a global recruitment firm specialized in strategic positions such as board members, c-suites, senior and middle management, and skilled professionals across various industries, helping clients attract, develop, and retain talent to accelerate business growth.
