Client Experience Specialist

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Summary
The Client Experience Specialist is integral to the Health and Productivity (HPS) business through the support and collaboration with the Service Delivery team and other areas of business and enterprise to achieve short and long-term business objectives.
The Client Experience Specialist will be responsible for ensuring that our clients have accurate financial oversight, with direct accountability to accurate revenue tracking and monthly billing.
The Client Experience Specialist works within a team that supports internal stakeholders by providing accurate insights and outcome via reporting functionality as well as managing any impromptu request from clients.

Responsibilities:

Participate in the coordination, oversight, and execution of the governance strategy on each assigned account. 

This includes:

• Delivering reports (scheduled and ad-hoc) for client meetings;

• Providing aggregate data to the Directors on their clients, and;

• Assisting the Service Delivery team with any ad-hoc reporting requests.
   

Support contract and renewals on all assigned clients.
This includes:

• Providing the Directors with client’s profitability using the profitability calculator, and;

• Updating the template produced by the contract admin team;

• Collaborate with, and support the client team in ensuring that our clients have accurate financial oversight, with direct accountability to accurate revenue tracking (bottom line). This includes producing accurate monthly billing data to the service delivery team for approval.

To be successful as a Client Experience Specialist, the following core qualifications are required:

• Completed post-secondary education in Business Administration or a relevant field preferred, or equivalent work experience

• Prior experience in an administrative client service / support role in a corporate environment

• Strong proficiency in Microsoft Excel and PowerPoint

• Effective verbal and written communication skills

• Strong attention to detail

• Strong organizational skills required including time management

• Proven ability to meet tight deadlines in a fast-paced work environment

• Ability to handle sensitive information with discretion

• Ability to work proactively and anticipate executive needs

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.