We are seeking a highly skilled Client Experience Coordinator in our St. Louis Office who thrives in complex, high-touch customer situations and brings exceptional issue resolution and de-escalation expertise. In this role, you will serve as the frontline point of contact for our members, insurance carrier partners, and policy holders – managing sensitive service issues, navigating claims-related concerns, and turning challenging interactions into positive experiences.
The ideal candidate is confident handling escalated situations, communicates with empathy and clarity, and has a strong ability to analyze issues, diffuse tension, and drive resolution quickly and effectively. Experience within the insurance industry or claims environment is highly preferred, as this role regularly supports warranty and workmanship-related cases.
In addition to great benefits, a fabulous work environment and a super-collaborative, friendly team, CCA Global Partners offers a hybrid work schedule with opportunity to work remotely Mondays and Fridays and in-office Tuesdays through Thursdays with some additional remote opportunities for later shifts.
Our Client Experience Coordinator will:
- Provide general support to members and carrier partners via phone and email for questions relating to things such as system issues, payment questions and program guidelines.
- Communicate with members, carrier partners, and policy holders to investigate, identify and resolve customer service issues and low to mid-level workmanship/warranty complaints.
- Assist with entering and saving claims, reassignments, service area and contact changes, and other department administrative tasks.
Do our requirements match YOUR background?
- 2-4 years’ experience within customer service support or insurance industry experience.
- Ability to easily learn new complex software programs or gain a general familiarity of the programs offered by our technology partners such as Xactware, Mica, Symbility, and ITEL.
- Requires basic math knowledge and the ability to conceptualize dimensions.
- Intermediate computer skills in Microsoft Office, Word, Excel, Access, and Outlook as well as proficient keyboard skills.
- Excellent verbal and written communication as well as customer service skills.
- Strong interpersonal and de-escalation skills.
How we take care of YOU
- We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members.
- We recognize YOU for your accomplishments and contributions through development, growth and compensation!
- We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.
Embrace the CCA Way: We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.
Ready to make a difference? Say YES, and we’ll say WELCOME HOME!
#LI-HYBRID
Skills Required
- 2-4 years' experience within customer service support or insurance industry experience
- Ability to learn complex software programs
- Basic math knowledge and ability to conceptualize dimensions
- Intermediate computer skills in Microsoft Office
- Excellent verbal and written communication skills
- Strong interpersonal and de-escalation skills
What We Do
CCA Global Partners' cooperative business model has a proven track record of empowering thousands of entrepreneurs to succeed in a marketplace that is impacted by widespread consolidation. Our mission is to empower entrepreneurs and independent business owners by providing the scale, resources and innovation that create sustainability, growth and effective competition in today’s evolving marketplace. More than 2,800 locations in North America and abroad benefit from CCA's leadership through its 14 different businesses which include: Carpet One Floor & Home®, Flooring America®/Flooring Canada®, The Floor Trader®, ProSource Wholesale®, International Design Guild, FEI Group, Lighting One®, savings4members™, The Bike Cooperative®, CCA Sports Retail Services, CCA For Social Good, Innovia Co-op and Lionsbridge Contractor Group. CCA members and franchisees are engaged in: flooring, lighting products, biking, nonprofit and more. By providing access to innovative products, systems and services, CCA gives independent businesses a competitive edge while allowing them to maintain their identities. Our continuously evolving business model offers independently-owned businesses an array of tools to maximize operational efficiencies and achieve success. CCA’s goal is to create a mutually rewarding bond between the company and community, whereby our growth generates social development and enhances the lives of customers and entrepreneurs around the world.
