Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.
We are seeking a friendly, organized, and customer-focused professional to join our elevated warehouse team. This role is the face of our pickup operations, supporting both end consumers and local designers who are collecting furniture orders.
The ideal candidate is detail-oriented, and proactive; someone who enjoys interacting with people while ensuring operational excellence behind the scenes.
In This Role
- Greet customers and designers in a professional, friendly, and welcoming manner
- Verify customer information and coordinate order retrieval with warehouse staff
- Create a smooth, positive pick-up experience from arrival to departure
- Send pick-up reminders to customers in advance of scheduled appointments
- Follow up with customers who have missed scheduled pickups
- Help answer customer questions related to pick-up and scheduling
- Accurately track pickups and maintain updated records
- Assist in organizing daily pickup schedules
- Maintain clear and professional communication via phone, email, or messaging platforms
- Communicate any issues or discrepancies to the Pickup Operations Manager
- Support overall warehouse flow and efficiency as needed
- Other duties as assigned, in accordance with training and qualifications
- Uphold the Core Values and be a valuable member of the Four Hands Team
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey
The Ideal Person
- Strong interpersonal and communication skills
- Experience in customer service, retail, logistics, or warehouse operations
- Naturally friendly, patient, and customer-focused demeanor
- Excellent organizational skills and attention to detail
- Comfortable speaking with customers both in person and over the phone
- Ability to multitask in a warehouse environment
- Reliable and punctual
What We Do
Welcome to Four Hands. For over 25 years, we've been a leading designer and wholesaler of well-crafted furniture and décor, helping people create spaces that feel like home. Founded in Austin in 1996, Four Hands has international offices in China, India, Vietnam, Mexico, Indonesia, and showrooms in High Point, North Carolina, Las Vegas, Nevada, and Austin, Texas. Our team enthusiastically supports the growing needs of large retail chains, as well as independent regional stores and interior designers. Our pieces are unique to us — the product of careful trendspotting, selected materials and innovative design techniques for an ever-expanding assortment. Our trade customers have 24/7 online access to 6,000 design-forward products, from living and dining room to art, outdoor, accessories, and more. Receiving numerous recognitions and accolades, including ranking in the Inc. 5000 list 14 times, Four Hands is one of the most dynamic companies in the furniture industry today. We hire the most experienced people in the industry and talented individuals with robust backgrounds to bring a fresh approach to the furniture business. As a team, we actively challenge ourselves on the notion of what’s possible. The only thing we take more seriously than doing great work is having great fun.
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