ABOUT SOTHEBY'S
Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City.
JOB DESCRIPTION
ROLE: Client Experience Coordinator
ABOUT SOTHEBY’S
Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.
THE ROLE
To manage exceptional post sale client service for a portfolio of sale(s): to oversee and to provide ownership for all post sale activities from the auction through to payment and shipping or collection on behalf of all internal and external clients.
RESPONSIBILITIES
- Assist Buyers and Sellers through the Post-Sale process
- Ensure post-auction process and service level agreements (SLAs) are delivered in a timely and professional manner
- Facilitate and process post sale transactions, including but not limited to invoicing, payments, post auction sales and seller property returns
- Issue timely and accurate client communications
- Coordinate client shipments/ post sale functions, including obtaining shipping quotes, arranging deliveries, property collection appointments, ensuring seamless coordination throughout post sale process
- Ensure financial transactions comply with corporate governance
- Partner with other business areas to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
- Work with the Specialist departments to action and follow up on shipping and collection recommendations for unsold property
- Facilitate temporary releases of purchases for 3rd party services
- Manage property releases for non-sale inventory
- Participate in project work as requested by Head of Department
IDEAL EXPERIENCE & COMPETENCIES
- Excellent client service skills, with demonstrated capability in active listening, empathy, service recovery and patience
- Calm demeanor, especially under pressure
- Good numeracy skills. Experience with basic bookkeeping is an advantage
- Well presented with a friendly, enthusiastic and welcoming disposition
- Exceptional oral and written communication skills
- Logical and practical thinking, with excellent resourcefulness and problem-solving skills
- Strong organizational skills and follow through
- Highest standard of confidentiality, discretion and work ethic
- Ability to work both independently and on a team
- Multi-lingual skills a plus
- Prior experience with SAP is desirable
This is a Hybrid Role, with 3-4 days a week in office.
The proposed budget for this position is $50,000 - $54,000 plus OT. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.
The Company is an equal opportunity employer. All employment decisions and personnel actions at the Company are administered without regard to race, color, religion, sex, sexual orientation, marital status, creed, national origin, age, disability, genetic predisposition, natural hair or hairstyle, reproductive health, partnership status, sexual orientation or alienage or citizenship status, transgender status, domestic violence victim status, military or veteran status, or status in any group protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, transfer, leaves of absence, compensation, and training.
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The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.
Skills Required
- Experience managing post-sale client service and processing transactions (invoicing, payments, shipping coordination)
- Excellent client service skills including active listening, empathy, and service recovery
- Calm demeanor under pressure
- Good numeracy skills
- Experience with basic bookkeeping
- Well presented with friendly, enthusiastic and welcoming disposition
- Exceptional oral and written communication skills
- Logical, practical thinking with resourcefulness and problem-solving skills
- Strong organizational skills and follow-through
- Highest standard of confidentiality, discretion and work ethic
- Ability to work independently and on a team
- Multi-lingual skills
- Prior experience with SAP
Sotheby's Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sotheby's and has not been reviewed or approved by Sotheby's.
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Healthcare Strength — Healthcare coverage is described as broad, spanning medical, dental, vision, prescription coverage, and company-paid life insurance. Mental health benefits and disability coverage are also included as part of the package.
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Retirement Support — Retirement support includes a 401(k) plan with company matching. Additional financial supports such as flexible spending accounts and an employee stock purchase plan are also referenced.
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Leave & Time Off Breadth — Time-off policies are characterized as generous, including paid time off, paid holidays, and sick days. Paid parental leave and family-related supports are also included in the overall offering.
Sotheby's Insights
What We Do
Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access, connoisseurship and preservation of fine art and rare objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others.
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