ABOUT SOTHEBY'S
Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City.
THE ROLE
This role would provide interchangeable support to Client Services and the wider Client Experience department, acting primarily as in-person support for clients and visitors to Sotheby’s Paris. The role requires individuals to work diligently, with extreme attention to detail, ensuring all client interactions are handled professionally, efficiently, and in accordance with Sotheby's service standards and SLAs. Working closely with specialist departments and operational teams, the Client Liaison takes ownership of client issues through to resolution while proactively identifying opportunities to improve the overall client journey.
The successful candidate will have a passionate and detailed approach, with a desire to exceed client needs and expectations whilst promoting a highly professional and positive image for Sotheby's.
RESPONSIBILITIES
Client Services
- Be the welcoming face of Sotheby’s
- Greeting clients, assisting with general enquiries and triaging to relevant departments
- Liaising closely and maintaining strong working communications with Client Experience, Bids, Seller Operations, Security, Events, Marketing and Boardroom, and various other internal stakeholders and departments, to ensure smooth running of front of house
- Supporting Paddle Registration during sales
- Working on the Valuations desk, liaising with relevant Specialist, or providing alternative referrals
- Taking registration and bidding instructions from clients and Sotheby’s staff in person
- Always complying with Security, Compliance and KYC guidelines
- Occasionally supporting Cloakroom as necessary
- Keeping the Front of House area and Catalogue displays immaculate at all times
- Providing exceptional client service on the counter in respect of all sale activities
- Supporting the Bids department with back-office support and clerking where necessary
Client Care
- Act as the primary point of contact for client enquiries across email and telephone channels.
- Deliver professional and accurate communications that reflect Sotheby's client service standards.
- Respond to general client enquiries relating to selling items, general enquires about sales, payments, collections, shipping, invoices, documentation and post auction processes.
- Handle client complaints, concerns and escalation requests with empathy, professionalism and a solution-focused approach.
- Identify service failures, operational issues or recurring trends that may negatively impact the client experience and escalate accordingly.
- Work collaboratively with specialists, finance, shipping and other operational teams to ensure seamless client outcomes.
- Maintain detailed and accurate records of client interactions and case activity.
- Support continuous improvement initiatives by providing feedback on client pain points, service trends and process enhancement opportunities.
- Participate in client experience projects and initiatives as requested by management.
IDEAL EXPERIENCE & COMPETENCIES
Essential
- Professional English (spoken and written).
- Exceptional client service skills with strong abilities in active listening, empathy, conflict resolution and relationship management.
- Demonstrable experience managing high volumes of client enquiries, cases or support tickets within a service-driven environment.
- Experience working against service level agreements and performance targets.
- Excellent written and verbal communication skills with outstanding attention to detail.
- Strong organisational skills with the ability to prioritise competing client demands.
- Ability to remain calm, professional and solution-focused when handling challenging client situations.
- Experience collaborating across multiple departments to achieve positive client outcomes.
- High level of computer literacy and able to display dexterity working across multiple systems
- Ability and willingness to be flexible with working hours including weekends and evenings where necessary
- Enthusiastic and calm under pressure, with a common-sense approach
Desirable
- Experience using SAP, Outlook
- Experience using Freshdesk or similar case management/ticketing platforms
- Experience using 8x8 phone platform or similar.
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The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.
Skills Required
- Professional English spoken and written
- Exceptional client service skills, including active listening, empathy, conflict resolution, and relationship management
- Experience managing high volumes of client enquiries, cases, or support tickets in a service-driven environment
- Experience working against service level agreements and performance targets
- Excellent written and verbal communication skills
- Outstanding attention to detail
- Strong organizational skills and ability to prioritize competing client demands
- Ability to remain calm, professional, and solution-focused in challenging client situations
- Experience collaborating across multiple departments to achieve positive client outcomes
- High level of computer literacy and ability to work across multiple systems
- Flexibility to work weekends and evenings when necessary
- Enthusiastic, calm under pressure, and practical approach
- Experience using SAP and Outlook
- Experience using Freshdesk or a similar case management or ticketing platform
- Experience using the 8x8 phone platform or similar
Sotheby's Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sotheby's and has not been reviewed or approved by Sotheby's.
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Healthcare Strength — Healthcare coverage is described as broad, spanning medical, dental, vision, prescription coverage, and company-paid life insurance. Mental health benefits and disability coverage are also included as part of the package.
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Retirement Support — Retirement support includes a 401(k) plan with company matching. Additional financial supports such as flexible spending accounts and an employee stock purchase plan are also referenced.
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Leave & Time Off Breadth — Time-off policies are characterized as generous, including paid time off, paid holidays, and sick days. Paid parental leave and family-related supports are also included in the overall offering.
Sotheby's Insights
What We Do
Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access, connoisseurship and preservation of fine art and rare objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others.
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