About the team and the job:
Are you a highly skilled professional with a passion for Employee Benefits? We are seeking a Senior Client Advisor to join our Healthcare & Protection Team. This team is dedicated to managing a diverse range of Employee Benefits for our clients, including Private Medical Insurance, Group Life, and Group Income Protection.
As a Senior Client Advisor, you will be responsible for managing and retaining a book of existing clients, overseeing relationship management for VIP and Corporate clients, and providing leadership and support to the team. You will have the opportunity to work on complex queries, assist with complaints, and support the development of new team members. Additionally, you will play a vital role in cascading product updates and assisting with internal projects and process changes.
How you'll contribute:
- Retaining a Book of Existing Clients: Manage a portfolio of clients, handling day-to-day administration, including annual renewals and performing market reviews where required.
- Relationship Management of VIP/Corporate Clients: Build and maintain strong, long-lasting relationships with our most valued clients, ensuring their needs are consistently met.
- Overseeing Development/Induction of New Joiners: Guide and support new team members, ensuring they receive proper training and induction into the team and company processes.
- Dealing with Complex Queries & Assisting with Complaints: Manage complex client queries and assist in resolving complaints efficiently, ensuring client satisfaction is maintained.
- Cascading Product Updates: Communicate product updates from insurers to the team, ensuring everyone is aligned on the latest offerings and changes in the market.
- Assisting with Internal Projects & Process Changes: Contribute to the successful delivery of internal projects and help with the implementation of new processes to improve team efficiency.
- Acturis Support: Provide support and guidance on Acturis-related queries and processes, ensuring the smooth operation of systems.
Requirements:
We are looking for someone with a proven background in the healthcare and protection insurance industry. It would be ideal to have experience in employee benefits broking. You should be comfortable managing a portfolio of clients, be proactive in problem-solving, and have strong leadership skills.
Key Requirements:
- Proven experience in client management, particularly in the healthcare and protection insurance sector.
- Experience in managing VIP/Corporate clients and handling complex client issues.
- Strong interpersonal and communication skills, with the ability to build lasting relationships with clients.
- Experience overseeing the development and induction of new team members.
- In-depth knowledge of insurance products and the ability to cascade updates to a team.
- Experience working with Acturis or similar insurance platforms is a plus.
- A proactive, solution-focused attitude with a commitment to exceptional client service.
Interview process:
- Video MS Teams call with the Talent Acquisition professional
- Video MS Teams call with hiring manager (incl technical assessment)
- Face to Face meeting with hiring manager and Director
What's in it for you?
- Hybrid Working (after successful completion of probationary period)
- Employee Benefits, including Cash Plan, Pension Contributions and Group Life cover.
About Us
We're a Chartered Insurance Broker and professional risk advisory firm, that help businesses with bespoke insurance solutions and provide risk management services for clients of all sizes.
We also offer professional insurance services to Private Clients and individuals, all across the UK and overseas. So whether it's insurance, risk or employee benefits, you'll find approachable people, ready to share their knowledge to help you make more informed choices.
We are not partnering with agencies on any roles unless specified by the Talent Acquisition Team. Please do not send any unsolicited emails or InMail's with resumes/CV's as they will not be accepted or credited.
Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
Top Skills
What We Do
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 16,000 entrepreneurial colleagues in 21 countries and has grown from $38 million to $4 billion in revenue in just over ten years.
Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Additionally, Acrisure is committed to making an impact in our communities by giving back, as seen by our partnerships with Helen Devos Children’s Hospital and UPMC Children's Hospital.
Discover more at www.Acrisure.com.
