The Role
Manage US Government customer relationships for TechInsights’ semiconductor intelligence platform. Responsibilities include hosting meetings, coordinating analyst briefings, onboarding users, delivering training, monitoring platform engagement, tracking contract commitments, managing consulting sessions, preparing usage reports, supporting renewals and expansion, and relaying customer feedback to internal teams.
Summary Generated by Built In
OUR STORY
TechInsights is the information Platform for the semiconductor industry.
Regarded as the most trusted source of actionable, in-depth intelligence related to semiconductor innovation and surrounding markets, TechInsights’ content informs decision makers and professionals whose success depends on accurate knowledge of the semiconductor industry—past, present, or future.
Over 650 companies and 150,000 users access the TechInsights Platform, the world’s largest vertically integrated collection of unmatched reverse engineering, teardown, and market intelligence in the semiconductor industry. This collection includes detailed circuit analysis, imagery, semiconductor process flows, device teardowns, illustrations, costing and pricing information, forecasts, market analysis, and expert commentary. TechInsights’ customers include the most successful technology companies who rely on TechInsights’ analysis to make informed business, design, and product decisions faster and with greater confidence. For more information, visit www.techinsights.com.
WHY WORK WITH US
- Company-sponsored training and development opportunities
- Comprehensive benefits package (health, dental, vision, wellness, RRSP/401K Matching, annual fitness reimbursement)
- Flexible vacation policy
- Trusted device reimbursement program
- Community involvement opportunities through charitable alliances: https://www.techinsights.com/community-involvement
- Wellness resources and support
- Inclusive environment that prioritizes diversity, equity, and accessibility
- High-growth company driven by high performance
- Expected salary range: $156,655-$165,870 USD
THE OPPORTUNITY:
US Government customers rely on TechInsights for independent, in-depth intelligence on the semiconductor industry. We are looking for a Client Executive – Government to be their trusted partner.
In this role, you will host meetings, coordinate briefings with our analysts and experts, and make sure every government customer receives the full value of its TechInsights partnership. You will also be the voice of the government customer inside TechInsights, bringing their needs to our product, sales, and customer success teams. If you thrive on building relationships with public-sector stakeholders and delivering on every commitment, we want to hear from you.
WHAT YOU’LL DO
- Serve as the primary point of contact for our US Government customers, hosting meetings, building relationships, and routing inquiries to the right experts.
- Coordinate customer briefings with TechInsights analysts and subject matter experts, from request through delivery.
- Build and maintain strong relationships with key stakeholders across each government customer.
- Respond to inquiries promptly and track every request through to resolution.
- Lead onboarding for new government customers in partnership with our Sales Enablement team.
- Deliver or arrange training so government users can find and apply the TechInsights content they need.
- Monitor Platform usage and engagement, and act quickly with targeted outreach when adoption is low.
- Track delivery against each customer’s contract, including expert consulting hour commitments.
- Schedule and coordinate expert consulting sessions with TechInsights analysts and external experts.
- Maintain accurate account records and prepare regular delivery and usage reports.
- Support renewals and expansion by documenting delivered value and identifying new requirements.
- Share government customer requirements and feedback with our product and commercial teams.
- Partner with Customer Success, Product Marketing, Sales Enablement, and Sales to deliver a consistent customer experience.
WHAT YOU’LL BRING
- 8+ years of experience in client management, account management, or customer success, including senior ownership of strategic accounts.
- Experience engaging US Government or public-sector stakeholders, including hosting meetings, managing inquiries, and supporting briefings.
- A track record of managing contract deliverables and service commitments, such as consulting hours, reporting obligations, or service-level terms.
- Strong organizational skills and attention to detail, with the ability to manage multiple customers, requests, and deadlines at once.
- Excellent written and verbal communication, with the professionalism and discretion expected when working with government officials.
- Bachelor’s degree in International Relations, Public Policy, Business, or a related field.
- Experience with B2B subscription, data, or research products is an asset.
- Working knowledge of export controls or the semiconductor industry is an asset.
- US citizenship is required for this role due to the nature of government contract requirements.
As part of the recruitment process for this position, you will be required to submit your latest citizenship and/or permanent residency information. This information will be used to comply with U.S. Export Control Laws and Regulations.
WORKING ARRANGEMENT
The ideal candidate for this role should be located in Washington, DC, or a commutable distance. Remote candidates will be considered, but will need to travel frequently to Washington, DC for client and business meetings.
Skills Required
- 8+ years of experience in client management, account management, or customer success, including senior ownership of strategic accounts
- Experience engaging US Government or public-sector stakeholders
- Experience managing contract deliverables and service commitments
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Bachelor’s degree in International Relations, Public Policy, Business, or a related field
- Experience with B2B subscription, data, or research products
- Working knowledge of export controls or the semiconductor industry
- US citizenship
- Ability to travel frequently to Washington, DC for client and business meetings if remote
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The Company
What We Do
TechInsights is the most trusted source of technology analysis and market information for the semiconductor and microelectronics industry. Founded in 1989 to provide advanced reverse engineering services to companies seeking to better understand the underlying architecture of the semiconductor; for over 30 years we have existed to support a fair marketplace where semiconductor and electronics intellectual property can be innovated and monetized. We enable business leaders to make the best-informed technology and investment decisions.
