Client Engagement Specialist

Posted 2 Hours Ago
Be an Early Applicant
Hiring Remotely in United States
Remote
3-5 Years Experience
Marketing Tech • Software
The Role
The Client Engagement Specialist will drive sales of Mindbody software and ClassPass inventory, focusing on strategic account management and negotiation for favorable terms with clients. Responsibilities include cultivating upsell opportunities, collaborating with sales and account management teams, and maintaining strong client relationships while achieving sales goals.
Summary Generated by Built In

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together! 

Who we are

We drive sales of Mindbody software and ClassPass inventory, but that’s not all. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented 

About the right team member

We are seeking an entrepreneurial, highly motivated individual to help grow our burgeoning corporate sales team. The right candidate is confident in their ability to interact with a wide range of stakeholders, isn’t afraid of striking up a conversation with someone they just met and has demonstrated strong sales and negotiation skills. As a hybrid sales/account management role, the primary focus of the Strategic Account Executive will be to secure more favorable terms with existing partners, via upselling either new or existing products; determine ways to create more favorable margins; and work closely with the sales rep and AM rep to create a strong partnership strategy for the company. 

About the role

  • Work directly with identified enterprise and strategic accounts to secure more favorable terms, while still maintaining a strong relationship with the client 
  • Work closely with Account Management & Sales teams to determine the best client strategy and decision makers, ensuring we have a strong point of view when tackling renegotiations  
  • Understanding that the initial sale is focused on winning the client, this role is focused on creating a win-win relationship for us and the customer, ensuring that we can retain their business through better margins via creative sales and deal structures 
  • Cultivate a playbook for upsell opportunities, including data and analytics, pricing and proposal templates, client white papers and baseline strategy, so we can iterate on and continue to grow the team as needed 
  • Communicate successes and roadblocks to the Corporate Sales Manager to ensure you are on track to hit monthly goals 
  • Suggest solutions and innovative ideas to meet client needs, and act as the liaison between key customers and internal teams as needed  
  • All other duties as assigned 

Skills & experience

  • 3-5 years of selling into strategic or high-profile accounts on a B2B level  
  • Ability to interface with senior leaders, with exceptional negotiation and relationship skills  
  • Ability to balance the needs of both internal and external stakeholders 
  • Resilience and an ability to overcome objections and obstacles with an openness to feedback, and dedication to consistent self-improvement 
  • Technical experience in computer programs such as CRM systems, Excel, Word, Powerpoint 
  • Highly organized individual with the ability to prioritize and manage time effectively, and strong attention to detail 

Pay transparency

It is Mindbody’s intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Mindbody’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $80,000 to $100,000. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.


Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Mindbody, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

The Company
HQ: San Luis Obispo, CA
1,648 Employees
On-site Workplace

What We Do

Mindbody believes all people, everywhere deserve to realize their most well self. Everything we do—every product, every support call, every line of code—is focused on bringing those moments of connection and renewal to life. We connect Mindbody wellness professionals around the world, with millions of people seeking transformative experiences.

The meaning of ‘wellness’ has evolved significantly over the last century. Wellness is now a holistic concept, encompassing all aspects of a person’s wellbeing. In championing inclusion, diversity and access throughout everything we do, we’re able to produce innovative and intuitive solutions for wellness seekers and providers, regardless of where they are on their wellness journey.

Mindbody is based in San Luis Obispo, CA, with satellite offices in India, Australia, and the United Kingdom. Team members also work remotely across the globe. For more information, visit our company site at company.mindbodyonline.com or our career site at company.mindbodyonline.com/careers.

Mission: We help people lead healthier, happier lives by connecting the world to wellness.

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