Taxback International is a leading global VAT solutions provider. Our integrated technology streamlines the processes of global VAT compliance, recovery & payment for Enterprise and Medium sized businesses worldwide.
Taxback International is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 9 consecutive years, a “Best Workplace for Women” for the past 5 years and most recently, we were delighted to be recognised as a “Best Workplace in Tech” for the accreditation’s second year.
Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis.
This role requires one day per week (Tuesday) in our Kilkenny HQ.
This is a maternity leave contract position.
- Day to day account management of Taxback International’s Managed Clients in the allocated book of clients.
- Coordinate Client from contract signing till completed implementation together with internal teams.
- Upsell, track and exceed Business performance according to set OKRs and deliverables.
- Identify and manage initiatives to grow client portfolios both within current book of business but also by upselling Taxback Internationals product portfolio.
- Forecasting ownership for own book of clients.
- Manage business reviews and general governance of each client account.
- Be the client representative internally to ensure that client requirements are met timely when several stakeholders are involved from contract signing, implementation and the ongoing relationship.
- Ongoing usage of Jira and SalesForce and its reporting capabilities.
- At all times exceed client expectations.
- Fluency in English, both verbally and written is a requirement. Additional languages a strong advantage.
- Minimum 5 years’ experience in a position of account management with a proven track record of upselling.
- You are analytical, organized and you always keep the client needs front of mind - bringing an outside-in perspective to optimise processes and maximize returns.
- You work well independently with a strong sense of how to prioritise in a fast paced environment.
- You are energetic and have the stamina to deliver results both in the short and long term.
- You are confident in analyzing and concluding large sets of data.
- You love to explore new ideas and drive continuous value adds for your clients and by identifying new partners. You can join the dots and map a clear route to success.
- You are results orientated in your approach.
- You are a strong communicator and feel comfortable leading dialogues in cross-cultural teams.
- You are a fast learner with a strong ability in understanding client requirements and engagements from a commercial perspective
At Taxback International, we are a community of like-minded individuals committed to excellence in everything we do. We create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential.
Recognised as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package.
What We Do
CluneTech was founded in 1996 when a simple favour for a friend unlocked the potential for global expansion. Since then, the group’s portfolio of companies has grown and evolved and now comprises of experts in global payroll, tax returns, promotional management and cross-border payments.
Recognised as one of Ireland’s Best Workplaces, we’re proud to have won a number of very high-profile awards including Deloitte Best Managed Companies (Platinum Status), EY Entrepreneur of the Year and HSBC European Business Awards.
Headquartered in Ireland and employing over 1,200 staff across 30 countries, we combine technology innovation and service excellence to offer corporate financial solutions to some of the world’s largest multinationals.
