Client Engagement Lead – ASG

Position Summary:   

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.  

In the Client Engagement Lead – ASG position, you’ll serve as the primary liaison for our largest partners in the home healthcare and physician office markets. Your mission will be to strengthen relationships and drive revenue growth by helping partners maximize the value of Direct Supply’s commercial analytics platforms. 

Skills Needed: 

• Communicate Effectively - Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals. 

• Effectively Collaborates - Forges strong partnerships and works productively with others to achieve common goals. Finds common ground to solve problems and seeks out diverse perspectives to inform decisions. Quickly earns trust, puts others at ease, and shows empathy. 

• Delivers Results - Seizes new opportunities and tackles challenges head-on with urgency. Takes initiative and consistently hits goals. Zeroes in on key priorities for results. Drives progress through uncertainty and moves others to action. 

• Navigates Relationships - Connects easily and authentically with diverse groups. Intuitively understands interpersonal and group dynamics. Fosters positive internal and external relationships across all levels. 

• Leverages Data & Business Insights - D Harnesses the power of data to cut through noise and inform decisions. Leads with an AI-First mindset infusing technology into customer solutions and workflows. Blends business savvy, financial acumen, industry knowledge, and tech expertise to set priorities. 

• Uses strong analytical skills including proficiency with Microsoft Excel, Google sheets, internal reporting tools and an eye for detail to craft reports to inform decision making. 

What You’ll Do and Impact:  

• Act as the primary point of contact for the client, developing and maintaining trusted relationships with key client stakeholders, including executive and operational teams.   

• Drive regular account reviews, presenting performance metrics, business opportunities, and growth strategies.  

• Lead and oversee projects related to the client’s business operations, ensuring they are completed on time, within scope, and within budget.  

• Collaborate with cross-functional teams (e.g., operations, finance, marketing, product, engineering) to deliver integrated solutions that meet client needs.  

• Provide strategic insight to the client’s business operations, leveraging industry knowledge to recommend innovative solutions.  

• Analyze account performance, identifying growth opportunities and risks.  

• Drive value and adoption by coordinating with the client and internal stakeholders (e.g., marketing, product, sales).  

• Stay abreast of market trends in home healthcare and physician office markets as well as Direct Supply’s new product offerings that could provide value in the market  

• Leverage personal network to open doors for new sales opportunities 

Experience: 

• Bachelor’s in in Business Administration, Supply Chain, or related field   

• 10+ years previous related experience required with industry-specific experience preferred  

• Ability to travel by car and/or plane up to 25% 

• Valid, unexpired driver's license with satisfactory driving record  

Additional Items of Interest: 

• Outside sales experience is preferred  

• MBA or industry-specific certifications preferred