Please note: resumes must be submitted in English. Applications submitted with resumes in other languages will not be considered.
WHO WE ARE & WHAT MAKE’S US A GREAT PLACE TO WORK
NPS Prism is a market-leading, cloud-based customer experience (CX) benchmarking and operational improvement platform, wholly owned by Bain & Company. Our platform delivers actionable insights and analysis that help organizations design game-changing customer experiences. Built on rigorous research methodology and robust data, Prism enables clients to benchmark their performance on overall NPS® and each step of the customer journey against competitors.
Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. While NPS Prism is its own company, NPS Prism is 100% owned by Bain & Company — one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work.
We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire exceptional people and create an environment where they can thrive, grow, and become the best version of themselves.
WHAT YOU’LL DO
As a Customer Insights and Strategy Delivery Specialist, you will be a key individual contributor on the Commercial team. You will be working with the Commercial team, Product team and Bain consulting teams and Partners to ensure clients see the full value of Prism, responsible for generating insights from a robust dataset and managing daily client interactions.
This is a highly cross-functional, fast-paced role that blends client-facing work, data analysis, and strategic storytelling. You’ll be hands-on in building insights, crafting presentations, supporting the team, and helping clients integrate Prism into their daily decisions.
Your key responsibilities will include:
Analyze large datasets, build insights and help transform complex data into compelling stories
Partner with your Senior Client Engagement Manager (Sr CEM) to build client-ready materials and presentations that clearly communicate CX insights
Support the team with some specific data extractions for strategic reports and materials in alignment with Commercial team priorities
Manage client request backlog and data refreshes process
Support client onboarding, engagement, and ongoing adoption of NPS Prism
Join client meetings and assist in delivering insights, training, and tailored support
Create and deliver training sessions and materials for clients, as needed
Become a subject matter expert in Prism’s metrics, benchmarks, and industry-specific CX dynamics
ABOUT YOU
Required
At least 3 years of experience in strategy consulting, customer insights, analytics, or data-driven, client-facing roles
Strong analytical and problem-solving skills, with the ability to interpret complex data and extract meaningful insights
Proficient in Excel and Tableau (or similar tools) to work with large datasets and develop impactful visual stories
Skilled at translating analysis into clear, compelling presentations using PowerPoint
Excellent communication and collaboration skills, with a strong client-focused and quality-driven approach
Passionate about customer experience, loyalty metrics (like NPS), and strategic marketing
Thrives in fast-paced, evolving environments – proactive, adaptable, and comfortable managing multiple priorities
Advanced to fluent English proficiency, with excellent written and verbal communication skills – we’ll test this during the process.
Skills Required
- At least 3 years of experience in strategy consulting, customer insights, analytics, or data-driven client-facing roles
- Strong analytical and problem-solving skills, including interpreting complex data and extracting meaningful insights
- Proficiency in Excel and Tableau or similar tools
- Ability to develop impactful visual stories from large datasets
- Ability to translate analysis into clear, compelling presentations using PowerPoint
- Excellent communication and collaboration skills with a client-focused and quality-driven approach
- Passion for customer experience, loyalty metrics such as NPS, and strategic marketing
- Ability to work proactively and adaptably in fast-paced, evolving environments while managing multiple priorities
- Advanced to fluent English proficiency with excellent written and verbal communication skills
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What We Do
NPS Prism is the gold-standard customer experience (CX) benchmarking platform backed by Bain & Company that enables organizations to accelerate their path to CX leadership. Prism’s AI-enabled platform unlocks robust, journey and channel-level insights powered by proprietary methodology developed from Bain’s decades of research and CX case work. NPS Prism is leveraged by senior leaders around the globe and has been adopted across 15+ countries and 10+ industries, including: Airlines: End-to-end Airline customer lifecycle and loyalty insights for the US, Australia Automotive: Automobile experience insights for the US, Mexico, Canada, and Brazil Banking: Global coverage of Banking insights across Checking & Savings, Credit Card and more Insurance: Multi-region Insurance coverage for Life, Home, Auto, and Annuities Retail: Coverage across Grocery and Home Improvement experiences in the US Telecom: CX insights for Telco, Internet, and Streaming across the US Utilities: US Utility industry insights for Electricity, Gas service Wealth: Wealth Management data for US and Canada, Retirement insights for US Get clear answers on where you and your competitors are winning and why, and leverage Prism’s “light-touch” consulting to translate them into measurable strategies to prioritize meaningful change. To learn more visit https://www.npsprism.com/
