Client Engagement Associate

Position Overview

The Client Engagement Associate (CEA) a client facing role that provides expertise and daily support on the MSIGHTS Platform. A CEAs needs to think like a marketer to provide the best reporting and data quality possible. A typical day for a CEA includes monitoring of day-to-day MSIGHTS Platform operations and usage, data QA, client training and support on the Platform, coordination with the technology team to meet deliverables, manage client projects, and resolve data issues. The Client Engagement Associate is data-driven and eager to learn.
 

Responsibilities

• Develop a complete understanding of the MSIGHTS Platform and data relationships in order to assist users with troubleshooting and gaining maximum value from the Platform.
• Provide support, training and daily operations for client users and their vendor partners.
• Perform ad hoc data analysis, research, and QA as required to ensure data integrity and resolve existing or potential data issues.
• Identify value-added processes and areas of improvement based on client feedback and translate those into actionable steps for development and implementation.
• Proactively communicate with users through email and cloud-based conferencing to cultivate value-based relationships with clients and other stakeholders.
• Support Senior Client Engagement team members and key client contacts with weekly status meetings, resource development, and ad hoc requests.
• Create and maintain documentation of reporting data logic and all new developments in the Platform and user accounts.

Qualifications

• Must be a self-starter and willing to take the initiative to learn how our application is designed and used by our clients. Must be able to think like a client system user. Key to this qualification is being able to effectively support and train users in everything MSIGHTS has to offer and anticipate future needs.
• Ability to learn data relationships and hierarchies quickly for client implementation.
• Strong communications skills — both written and verbal — and the ability to work well with an internal team.
• Must be detail oriented, committed to quality, and client-focused, all while being flexible and entrepreneurial in a fast-paced international work environment.
• Exceptional project management, analytical and problem-solving skills, and experience applying these skills to resolve application design considerations and client business issues.
• Strong working knowledge of MS Excel is essential. An ability to quickly learn software programs is a major plus.
• Bachelor’s Degree or equivalent.