Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
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Job DescriptionYou will be responsible for renewals and upsells with a defined set of Nexthink largest, prestige, existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support, and Professional Services, in supporting our most esteemed clients.
What you get to do in this role:
- Provide strategic leadership to clients
- Be the relationship manager between customers and Nexthink
- Work with the greater Nexthink solution teams to develop a Nexthink solution based on the customer's strategic outcomes
- Manage all Executive relationships between Nexthink and assigned clients
- Oversee worldwide development of assigned accounts, including the development and deployment of worldwide resources
- Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level.
- Develop a clear roadmap and build capabilities across our clients and Nexthink teams to promote an outstanding customer experience.
- Achieve financial targets for the assigned clients, including Licenses, Renewals, and Professional Services.
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Qualifications- 10+ years of experience selling enterprise technology in a fast-paced and competitive market
- 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
- Previous sales experience in IT Service Management or IT Operations Management (within software or IT sales organizations)
- Driven – possesses a strong desire to be successful
- Disciplined – skilled in managing time and resources, sound approach to qualifying opportunities
- Intelligent – possesses the aptitude to learn quickly and establish credibility
- Fluent in English and Swedish
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
Skills Required
- 10+ years of experience selling enterprise technology in a fast-paced, competitive market
- 2+ years of experience as a Client Director or equivalent
- Validated multimillion-dollar sales solutions experience
- Executive-level relationship management experience
- Previous sales experience in IT Service Management or IT Operations Management within software or IT sales organizations
- Fluent in English and Swedish
What the Team is Saying
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Nexthink Compensation & Benefits Highlights
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Affordable Benefits — Health coverage in U.S. roles is company-paid for medical, dental, and vision, alongside life/disability insurance and dedicated mental‑health programs. This setup keeps core healthcare costs low while extending meaningful wellbeing support.
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Retirement Support — Retirement programs include a 401(k) with a company match and immediate vesting noted in U.S. postings. This provides accessible, day‑one savings support aligned to common tech‑sector practices.
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Parental & Family Support — Policies highlight fully paid leave for primary and secondary caregivers and adoption assistance, with return‑to‑work flexibility. Family‑oriented extras such as company‑sponsored events further reinforce support for caregivers.
Nexthink Insights
What We Do
Nexthink is the global leader in digital employee experience management. Our platform empowers IT teams with real-time visibility, analytics, and automation to proactively detect and resolve issues across any application, device, or network—before they affect employees. By shifting IT from reactive problem-solving to continuous optimization, Nexthink enables more than 1,300 organizations to create productive, seamless, and satisfying digital workplaces for over 18 million employees worldwide.
Why Work With Us
With over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds.
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Nexthink Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We all have different preferences & arrangements allowing us to do the best work possible. Each team needs to have an open conversation to determine.
