Client Director - Commercial & Mid-Enterprise

Posted 2 Days Ago
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London, Greater London, England
Hybrid
5-7 Years Experience
Artificial Intelligence • Big Data • Information Technology • Software
Nexthink helps IT teams around the world modernize the digital employee experience.
The Role
As a Client Director, you will lead renewals and upsells for existing accounts, manage executive relationships, collaborate with solution teams, and ensure customer satisfaction to meet financial targets while promoting an excellent customer experience.
Summary Generated by Built In

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

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Job Description

You will be responsible for renewals and upsells with a defined set of Nexthink existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support, and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

  • Provide strategic leadership to clients
  • Be the relationship manager between customers and Nexthink
  • Work with the greater Nexthink solution teams to develop a Nexthink solution based on the customer's strategic outcomes
  • Manage all Executive relationships between Nexthink and assigned clients
  • Oversee worldwide development of assigned accounts, including the development and deployment of worldwide resources
  • Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level.
  • Develop a clear roadmap and build capabilities across our clients and Nexthink teams to promote an outstanding customer experience.
  • Achieve financial targets for the assigned clients, including Licenses, Renewals, and Professional Services.

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Qualifications

  • 5+ years of experience selling enterprise technology in a fast-paced and competitive market
  • 2+ years of experience in a Client focused or equivalent role with high value sales solutions experience and Executive level relationship management
  • Previous sales experience in IT Service Management or IT Operations Management (within software or IT sales organizations) - a plus
  • Driven – possesses a strong desire to be successful
  • Disciplined – skilled in managing time and resources, sound approach to qualifying opportunities
  • Intelligent – possesses the aptitude to learn quickly and establish credibility

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 

  • 💼 Permanent Contract and a competitive compensation package (Stock Options also included). 

  • 📍Amazing location in Cannon Street, not far from St. Paul's Cathedral. 

  • 🏡 Hybrid work model balancing office and remote work, fostering effective onboarding and team connections for new hires. 

  • 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 

  • 🩺 Fully covered private health insurance for you and your family, life insurance plans, and Medicash Solo Level 2, ensuring comprehensive protection. 

  • 💰 Pension contribution of 12% (6 % from the employee and 6% from the employer). 

  • 📚 Free access to professional training platforms to explore your interests and enhance your skills. 

  • 🍼 16 weeks of fully paid leave for primary caregivers, 6 weeks for secondary caregivers, and Kiddivouchers to ease childcare expenses. 

  • 🚆 50% reimbursement on public transportation fees, up to a maximum of 1,250£ gross/year. 

  • 🤸 Reimbursement of up to £40 for gym and fitness memberships monthly. 

  • 📣 Bonuses for referring successful hires after three months of continuous employment. 

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner. 

What the Team is Saying

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The Company
HQ: Boston, MA
1,051 Employees
Hybrid Workplace
Year Founded: 2004

What We Do

At Nexthink. we’re not just the leader in the digital employee experience management category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT progress from reactive problem-solving to proactive optimization.

We’re growing our teams around the world to create, scale, market, sell, and develop the future of digital employee experience to help IT teams everywhere delight people at work.

We are 1,000+ employees strong in 9 offices worldwide, across 8 different time zones, speaking 60+ languages. We are passionate about technology, we are category disruptors, and we are motivated by the impact of our work on our end customers. We don’t take ourselves too seriously, and we wake up every day excited about shaping the way employees experience their digital workplace. Sound like you? Let’s talk!

Why Work With Us

Nexthink has a clear mission to delight people at work. That means the teams who rely on our products, the businesses we serve, and most importantly our own Nexthinkers. We’re guided by our values. We are positive, we get things done, we work as one team, and we keep growing. These values steer our decisions to continue to push innovation.

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Nexthink Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We all have different preferences & arrangements allowing us to do the best work possible. Each team needs to have an open conversation to determine.

Typical time on-site: 2 days a week
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HQBoston, MA
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HQLausanne, CH
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Bangalore, IN
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Dubai, UAE
London, Gb
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Madrid, SP
Manchester, GB
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Riyadh, SA
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