Client Digital Transformation Program Lead

Job Title

Client Digital Transformation Program Lead

Job Description Summary

DIGITAL TRANSFORMATION PROGRAM LEAD
GLOBAL OCCUPIER SERVICES DIGITAL ADVISORY PRACTICE
Overview
Cushman & Wakefield (C&W) develops and delivers Digital Portfolio, Building and Workplace solutions through a combination of advisory services and partner-driven technology ecosystems.
C&W’s Digital Advisory focuses on understanding the current client environment and the underlying opportunities for technology to drive operational efficiencies, enhance occupant experiences and improve the overall value of the real estate asset. Developing relevant capabilities and associated use cases will provide the framework for implementing any required operational processes and supporting technology solutions.
Our curated technology ecosystem and platform provide vetted solutions that specifically address operational challenges and opportunities as well as create enhanced experiences for occupants, employees, and visitors. Based on previously defined capabilities and use cases, C&W has worked with numerous industry-leading technology vendors to identify a connected and interoperable set of solutions. Examples of these solutions include fault detection and analytics platforms, operational data platforms, tenant applications, visitor and access management solutions, and more.
Our Cushman & Wakefield's Digital Advisory resources work closely with our client and account stakeholders to identify potential opportunities to drive value through technology and provide insights into solutions that support targeted outcomes. A thoughtful yet connected approach brings improved client outcomes and results in a strategy that is closely aligned to defined business objectives.
The overall C&W objective is to provide an open, data-centric, technology ecosystem that can provide short-term value and long-term flexibility as operational and workplace requirements change and new opportunities emerge.
Once a digital strategy has been established, the Digital Transformation Program Lead directs the deployment of applicable solutions and ensures the required operating model and business outcomes are achieved. This role will be assigned to specific GOS Clients during the transformational phase and may direct multiple workstreams for a specific client to the desired outcomes.
This is a full-time position and can be located anywhere in the United States with the ability to work from home, office or hoteling space as required. Domestic U.S. as well as international travel is expected on an as needed basis.

Job Description

Role Description

The role of Digital Transformation Program Lead includes the following key responsibilities:

Providing continuous strategic technology advisory to assigned clients including overall technology strategy, transformation solution strategy and architecture, implementation strategy, support and operating model more specifically:

Maintaining in-scope technology roadmaps

Directing, formulating and when needed maintaining program implementation plans with client, C&W account team, and C&W Technology and vendor stakeholders.

Assisting in the design, stand-up and running of Program Governance routines incorporating best practices.

Serving as the primary liaison to Digital Advisory for any client follow-on needs.

Assisting in or driving team design of digital operating models and technology support models.

Take ownership with the client and C&W account team ensuring the transformation program is delivered to agreed upon expectations: financially, timing, quality, risk, etc.

Advise the client and C&W account team on program risks with mitigation recommendations.

Provide hands-on assistance, coaching, insight to the client and C&W account team PMO structure. Serve as an expert guide identifying risks and recommending improvements.

Be a trusted, proactive advisor to client and C&W account team leadership.

Advise clients on the best use and configuration of applicable technologies including

Application configuration: data input structure, workflow, reporting

Data integration

Business Intelligence (BI)

Innovative and emerging technologies

Primary Duties

This position has matrixed responsibility through portfolio and projects.

Primary duties include:

• 40-50% Implementation activities for vendor, client and team resources (which can include travel)
• 20-30% Back Office Operations Support including service request support, vendor management, invoicing, allocations
• 10-20% Team activities and knowledge / content development, knowledge base development
• 10-20% Operations projects, platform improvement

Guidance will include weekly / bi-weekly one-on-one meetings with your direct supervisor, team monthly and quarterly meetings with client account team and Digital Advisory leadership.

Knowledge & Skills

Software use or management knowledge desired in one or more of the following Commercial Real Estate and/or IWMS software technologies:

Lease Admin / Project Management

Costar, Procore, Adaptive Work, Others

Facilities CMMS

Business Intelligence / Analytics

Tableau, Power BI, Microsoft Azure, AI

Building Technology

Occupancy Sensor & Smart Building Technology, ESG Tools

Technical and Functional Requirements

Technical fluency required with the following:

• Basic SQL language
• Program / Project Management Methodologies
• IT Infrastructure Library (ITIL) Foundations / Software Development Lifecycle Management (SDLC)
• Knowledge of Network & Telecommunications Management
• Must be able to use laptop, Mobile Device and wireless technologies

Specific Credentials or Work Experience Requirements

• BA / MA in IT, MIS Planning and Development or equivalent experience.
• Project Management, ITIL or SDLC. Knowledge of service order, contract, supplier management, procurement, and/or accounting practices to aid in the identification, management and resolution of technology problems for effective client service delivery. PM in order to design and manage complex solutions and delivery to clients.
• Experience in providing SDLC solutions with a focus in supplier management, service requests, contact management, contract management, lease administration, and project management. This is required to understand and meet very detailed process and reporting requirements as they vary across different client verticals (ex. government, healthcare, finance, corporate, and retail)

Additional Requirements

• High Level of critical thinking and judgement exercised daily
• Maintain a “can do” mentality with the ability to take charge with minimal information
• Knows how to engage a client for sales or solution that best fits their organization and culture with limited knowledge
• Able to determine how to handle client requests that are not in their best interest or are outside of scope of delivery or technology capability.
• Consulting (real estate, management, workplace or technical) experience is preferred.
• Excellent knowledge of business and technology concepts. Shows the ability to apply the concepts to varying client needs creatively. 
• Ability to influence and manage partnerships using mature relationship building, communication, and leadership skills. 
• Demonstrate exceptional time management and organizational skills; show the ability to balance multiple priorities and projects. 
• Deals well with change and adapts accordingly to shifting priorities and direction as needed.
• Must be well-organized and able to collaborate with a decentralized team effectively.
• Must be willing to collaborate closely with clients and teammates while working remotely.
• Strong emotional IQ inclusive of client attentiveness, curiosity/empathy for client perspectives and ability to delicately navigate stressful situations
• Proven client facilitation skills; confident in an executive setting
• Able to choose the most effective forms of communication to articulate complex problems to non-technical resources.

Primary Contacts

This role will work with the following contacts on a daily basis

• Client Team (IT, Directors, Managers and Decision-makers)

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $144,500.00 - $170,000.00

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.