Client Development Manager

Company:Marsh

Description:

We are seeking a talented individual to join our Mercer Marsh Benefits Team at Marsh. This role will be based in Jakarta, Indonesia. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role you will be responsible for retention of existing business and the development of business within those assigned accounts. You will act as a leader for the Client Service Team members to include Benefit Analysts and Client Managers. 

We will count on you to:

• Oversee ongoing client service activities.
  • Meet with the client throughout the year to ensure a high level of service and that client expectations are being met.
  • Responsible for meeting business retention goals.
  • Participate in development of new business with existing clients by rounding out programs with additional and/or increased lines of coverage.
  • Develop strong business relationships and client trust.
  • Advise Client Service Team, if needed, in resolving routine client concerns. Investigate any reoccurring and non-routine client and carrier concerns and bring to a successful resolution.
• Manage the renewal of existing plans.
  • Coordinate coverage placement through instructions provided to Client Service Team.
  • Provide direction to Client Service Team in the preparation of employee communication materials. 
  • Advise, inform and involve Client Sales Executive as required in marketing process.
  • Prepare and present renewal outcomes to the client in a timely manner.
  • Recommend improvements based on changing employee benefit legislation, suggest strategies to address client concerns, and provide resolutions if discrepancies, errors or inconsistencies are contained within the information.
  • Conduct employee meetings to communicate benefit options as needed.
  • Responsible for reviewing contracts, plan documents, Summary Plan Descriptions and other legal documents for accuracy and ensuring all material is sent to client in a timely manner.

• Work closely with Director of Employee Health & Benefits Division, Benefits Service Manager and Director of Operations to obtain necessary resources to support the team’s requirements, discuss project impediments, and to escalate issues which cannot be resolved by the team.
• Prepare quarterly production and activity reports.
• Establish and consistently maintain effective and positive working relationships with Associates and clients.

What you need to have: 

• Minimum of 4 - 7 years’ experience servicing SME to large client group health and benefit products.
• Bachelor’s degree strongly preferred.
• Professional history must show increasing levels responsibility directly related to the performance of the above duties.
• Strong familiarity with the Employee Health & Benefits marketplace to include unique business industry needs, educational and professional development associations, carriers, and other broker agencies.
• Current technical knowledge and understanding of Employee Benefit federal and state legislation.
• Ability to make independent decisions and use good judgment in addressing and servicing client needs.
• Strong communication skills with the ability to provide non-technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format.
• Must have knowledge of personal computing with the ability and willingness to learn and use all computer programs as required.

Why join our team:                                                                                                      

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.