Client Data Manager II

Job Description
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers.
Job Summary
As a Client Data Manager within our KYC/AML team, you will be responsible for understanding and implementing KYC standards, guidelines, policies, and procedures. You will handle and maintain confidential client documentation, collect and verify confidential client data, and review client data/processes to meet firm-wide quality standards. This role provides an opportunity to engage with the Middle office and be part of KYC/AML interactions, offering a challenging and rewarding environment for growth and development.
Job Responsibilities

• Understand and implement KYC standards, guidelines, policies, and procedures.
• Select, manage performance, and develop employees within their assigned team.
• Conduct analysis of daily/monthly metrics to track performance of individual team members over time to evaluate performance, learning, and capability.
• Effectively address any issues that might be escalated by either internal or external customers.
• Drive process improvements and implement process changes as necessary.
• Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices.
• Manage priorities across the wider function.

Required Qualifications, Capabilities, and Skills

• Hold a Bachelor's Degree and/or Graduate Degree.
• Accumulate 12 years' experience in the Financial Services industry with a demonstrated track record of delivery and/or relevant experience in Compliance and KYC.
• Lead a new team with limited Subject Matter Expertise.
• Exhibit outstanding client management, partnership building, leadership, and direct experience of dealing with multiple stakeholders at one time. Identify risks and issues and successfully navigate through to completion.
• Possess strong computer skills: Lotus Notes and Microsoft Office Suite including Excel, Word, and PowerPoint.
• Foster and champion a High Performance Culture where people are empowered to make decisions.
• Develop and lead a team that is responsive to dynamic organizational and operational changes.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.