For over 80 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you’re worth with a lot of really awesome people.
At Ernest, we've been helping businesses succeed for over 80 years by building lasting relationships with our clients, employees, and communities. As the largest privately owned packaging company in the United States, we've built our success by putting people first. We believe in promoting from within, investing in our employees, and creating a workplace where careers can grow.
We're currently seeking a Client Coordinator to join our Commerce, CA team. If you're organized, enjoy building relationships, thrive in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to meet you.
Position Summary
As a Client Coordinator, you'll serve as a trusted business partner to our clients by providing exceptional day-to-day support and helping ensure every interaction reflects Ernest's commitment to service. Working closely with our Client Relationship Managers (outside sales representatives), clients, and internal departments, you'll help coordinate the details that keep our clients' business running smoothly.
This is a highly collaborative, onsite position that requires strong communication skills, attention to detail, and the ability to manage multiple priorities while delivering a high level of service. Success in this role comes from building strong relationships, understanding each client's unique business needs, and providing timely, accurate support that creates long-term partnerships.
The Client Coordinator is a full-time, non-exempt position reporting to the Client Coordinator Manager.
What You'll Do
- Build strong working relationships with clients by understanding their business, purchasing history, and ongoing needs.
- Serve as a reliable business partner by providing responsive, professional, and solutions-oriented customer service.
- Support an assigned Client Relationship Manager by providing exceptional service to their portfolio of clients.
- Coordinate routine communication and activities between clients, Client Relationship Managers, and internal support teams to ensure an exceptional client experience.
- Help identify opportunities to introduce additional products and solutions that support clients' businesses.
- Work collaboratively with multiple departments to ensure accurate and timely order processing and issue resolution.
- Maintain organized and accurate customer information and documentation.
- Manage a high volume of emails across multiple accounts while prioritizing requests and responding promptly.
- Perform clerical and administrative tasks that support the Client Coordinator department.
- Contribute to a positive, team-oriented environment while supporting Ernest's culture and commitment to outstanding service.
Required Qualifications
- High school diploma or General Education Degree (GED).
- Proficiency with Microsoft Office, including Word and Excel.
- Strong clerical, organizational, and data entry skills.
- Basic math skills, including multiplication, division, and converting fractions to decimals.
- Excellent verbal and written communication skills with the ability to interact professionally with clients and internal teams.
- Ability to effectively manage large volumes of emails across multiple accounts.
- Highly organized, detail-oriented, and self-motivated.
- Friendly, professional, dependable, and committed to delivering exceptional customer service.
- Willingness to actively participate in company events and activities.
Preferred Qualifications
- Two or more years of customer service experience ideally within an inbound/outbound call center environment.
- Working knowledge of Enterprise Resource Planning (ERP) systems.
Why Join Ernest?
At Ernest, our culture sets us apart. We believe in creating an environment where employees are valued, supported, and given opportunities to grow their careers. We work hard, collaborate as one team, celebrate our successes, and are committed to providing an exceptional experience for both our clients and our employees.
If you're looking to join a company with an employee-first culture, long-term career opportunities, and a team that genuinely enjoys working together, we'd love to hear from you.
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Please learn more about Ernest by watching our latest youtube video:
Newest Company Video with Keanu Reeves!
Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers’ needs, even if we have to invent it!
Skills Required
- High School Diploma or General Education Degree (GED)
- Familiarity with and experience using Microsoft Office (e.g., Word, Excel)
- Strong clerical skills, including data entry and document organization
- Basic computational skills, including converting fractions to decimals, division, multiplication, etc.
- Ability to communicate effectively with internal and external stakeholders, both verbally and in writing
- Demonstrated ability to manage large volumes of emails from multiple accounts simultaneously
- Highly organized, self-starter, who is detail oriented
- Friendly, professional, helpful, and willing to participate in various company activities
- 2+ Years of Customer Service Experience
- Working knowledge of Enterprise Resource Planning (ERP) systems
What We Do
Ernest is a family-owned company that’s been solving industrial supply, packaging and shipping challenges for over 70 years. We don’t just sell boxes. We offer end-to-end business solutions to help companies streamline processes, increase efficiency and find the best packaging to boost their business, hero their product and deliver every time. Our team of experts combines Ernest’s unique customer-first philosophy with a design-driven approach to engineer solutions that meet the unique needs of those we serve. If you’re looking to build a career at an innovative company with great benefits, a win-as-a-team mentality and a healthy sense of humor, check out our job opportunities today. Founded by two brothers in an LA garage, we’ve been pioneering the packaging industry for 75 years. Today, with thirteen divisions and more than 500 employees nationwide, we still pride ourselves on retaining that family feel. We do things differently and drive innovation every day. That’s what moves Ernest, our packaging and our customers forward. Learn more at www.ernestpackaging.com.
