Client Consulting Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including issuers, merchant acquirers and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

What a Consulting Manager does at Visa:

The Visa Consulting & Analytics (VCA) Manager position, based in Hong Kong will work closely with cross functional teams across the Visa organization to serve major Financial Institutions and merchants. We are looking for motivated individuals who will provide valuable analysis and insights. The person must be results oriented, numbers driven, highly organized, accountable, a team player and must be focused on delivering innovative analytics work.

The ideal candidate is a highly analytical individual with previous strategy, consulting and /or financial experience (payments experience a plus).

Typical projects may include:

• How does a financial institution / merchant increase market share in consumer credit cards?
• How should a credit card issuer or merchant use emerging technology to acquire the best customers?
• How does a financial institution grow their credit card portfolio while mitigating credit risk?
• How does a financial institution optimize their product offering?
• How should a credit card issuer use digital and emerging technology to acquire and retain the best customers?
• How should merchants enhance their loyalty solutions to best suit their customer preferences?

Responsibilities:

• Play a leading role on a team of experienced professionals in delivering strategic consulting services to key Visa clients
• Lead and conduct client engagements / industry research and identify data resources to create custom analytics
• Complete detailed analysis on client data and identify trends and insights from internal and external data source
• Develop client-specific presentations to address client executive needs and deliver presentations to clients and internal Visa partners
• Play an integral role in the development of existing / new consulting solutions and materials to train VCA team members
• Monitor industry trends and contribute to the development of whitepapers on the impact to clients
• Ability to understand client pain points and lead / deliver proposals for consulting opportunities
• Facilitate meetings and workshops as an element of client engagements, to enable creative problem solving and/or transfer domain knowledge, helping clients to realize project objectives across multiple client teams/functions.

Projects you will be a part of:

• Customer lifecycle management diagnostics,
• Assessments of digital product and marketing strategies,
• Development of industry landscape evaluations and best practices
• Optimizing client customer experience and supporting processes

You will have gained a variety of experience in the payments industry, including card issuing, and be passionate about an aspect that you have gained deeper expertise in, be it loyalty, product, credit risk, operations or another vertical. You will comfortably pivot from strategy development to program execution.

What you will need:

• Minimum 8 years’ experience in consumer financing, data analysis or business consulting.
• Some consulting experience preferred with project management and retail customer management credentials. Advisory / Consulting background is a plus.
• Must be a team player
• Strong Excel and PowerPoint skills
• Be very detail oriented, ensuring the highest level of quality/rigor in reports and data analysis
• An understanding of statistical analysis, modelling, scoring schemes, etc. to be able to generate relevant and story tell valuable insights
• Confident meeting and workshop facilitation skills
• Strong academic credentials, with relevant undergraduate degree and MBA or graduate degree preferred
• Language skills – English written and verbal skills. Fluent in Cantonese, Mandarin language skills would be a plus
• Fraud risk & Credit risk experience is a plus

What will also help:
• Exceptional analytical and problem-solving skills, with demonstrated intellectual and analytical rigor.
• Must be team oriented, agile, collaborative, diplomatic, and flexible, able to work effectively in matrixed organization
• Excellent presentation skills, including strong oral and writing capabilities
• Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
• Intellectual versatility, able to traverse domain topics
• Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.