Client Consultant

Grade Level (for internal use):

Department overview:

Financial Risk Analytics (FRA) delivers enterprise risk solutions to some of the largest firms in the financial services industry, and is part of S&P Global, a dynamic entrepreneurial company listed on the New York Stock Exchange.

FRA is currently investing in their technology platform to develop a number of new revenue generating products, leveraging open source and big data technologies. These include visualisation, risk aggregation and smart data initiatives that address new data, risk and regulatory requirements and are highly visible and strategic within the organisation. FRA also uses successful conventional technologies such as distributed computing based on grids, large data formats such as HDF5, and message queue for both batch and real-time what-if type calculations.

These initiatives are using best of breed technologies, such as Hadoop, Spark, HDFS, HBase, Cassandra along with in-house developed technologies, and the successful candidate will be working in a fast paced, dynamic team environment, building commercial products which are at the heart of the business.

The Client Onboarding, Integration and Support Services team is responsible for delivering our solutions to our clients, from pre-sales through go-live.

Position summary:

This position is for an Associate level Tokyo-based Consultant running FRA client implementation projects across the APAC region. In addition to the detailed job description below, client relationship management is an important requirement of the role. Ensuring a high level of satisfaction by effective management of client needs is a core part of project management in FRA.

Duties & accountabilities:

• Manage a portfolio of FRA prospects and clients in managing and controlling a wide variety of project activities
• Prepare and execute on senior stakeholder reporting and communication needs
• Effectively communicate overall project status to internal and external stakeholders
• Balance the resourcing schedule for in-progress and planned project work
• Provide an ongoing risk management capability for the business
• Prepare and maintain business case and project initiation materials, including the ongoing project pipeline
• Capture and consolidate project metrics, and implement and leverage KPIs across the group, to assist in ongoing planning and continuous improvement
• Prioritise tasks and effectively manage day to day issues
• Coordinate project and workflow management with financial engineering, design, development and QA teams
• Prepare End Project and Lessons Learned reports to assist in ongoing planning and continuous improvement
• Support and review the work of other project managers within FRA, in applying best practice and standardized process where appropriate
• Support and provide holiday cover for other project managers
• Be flexible in dealing with large waterfall, agile, and RAID deliveries as required by the needs of the project in question
• Co-ordinate release window activity between various impacted groups and stakeholders
• Support FRA sales colleagues with project management expertise as required
• Includes taking complete ownership of the steps that needs to be taken to deliver daily results to clients
• Quality check input and output data
• Troubleshoot errors and work with internal groups to provide resolution
• Respond to client requests by providing detailed analysis and feedback
• Perform testing to ensure the product in UAT, pre-prod environment emulate the same design setup in the production environment as well
• Support FRA customers and prospects in local language (Japanese)
• Provide technical support including performance tuning and investigation of technical error for customers
• Provide support to sales and account managers during pre-sales activities

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.

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