Core Responsibilities
- Provides consultation to develop external client communications solutions that drive identified outcomes. Translates business strategies and initiatives into messaging and content. Prioritizes communications and messages to maximize impact on target audiences and business outcomes.
- Creates effective and compelling external client communications content based on deep understanding of target audience and the broader operating environment.
- Drives the execution of all phases of the external client communications process, including conception, implementation, and measurement. Leads day-to-day external client communication activities.
- Resolves conflicts over content or external client communication channel recommendations by acting as a trusted advisor to influence, coach, and negotiate with stakeholders.
- Improves end-to-end communication processes by applying current and evolving industry standards, while complying with Vanguard brand. Proactively sources news and stories for broader application.
- Develops and strengthens working relationships with key influencers across the organization and in the industry to support external client communications and business objectives.
- Participates in special projects and performs other duties as assigned.
- Ability to manage and influence complex relationships with a sponsoring organization, plan sponsor provider, external consultant, or strategic partner.
- Experience developing standardized communication frameworks that support growth while maintaining effectiveness.
- Capability to identify systemic participant engagement gaps and recommend scalable solutions.
- Experience identifying high-impact communication moments and activating effective education strategies.
- Knowledge of participant behavior and decision-making across enrollment, advice adoption, retirement readiness, and separation events.
- Understanding of managed accounts, advice programs, financial wellness solutions, and their integration into the participant experience.
- Understanding and knowing the scalable communication libraries, playbooks, and resources that can be leveraged for Plan Sponsor needs
- Ability to establish communication standards, best practices, and governance frameworks across a large client population.
- Skilled at balancing standardization with exception-based customization for high-value opportunities.
- Proven ability to influence product, marketing, digital, servicing, operations, and compliance teams to improve participant outcomes
Qualifications
- Minimum five years related work experience, two years within Financial Services industry or function preferred.
- Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- Minimum five years of related work experience
- Two years of experience within the financial services industry or function
- Undergraduate degree or equivalent combination of training and experience
- Graduate degree
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
-
Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
-
Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
-
Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
