The Role
Answer incoming and outbound client calls, explain services, assess initial suitability, schedule and confirm review appointments, maintain accurate client records, coordinate with colleagues, and handle or escalate general queries. The role requires a professional telephone manner, clear communication, strong organization, attention to detail, computer proficiency, and the ability to work reliably within structured processes.
Summary Generated by Built In
Responsibilities
Requirements
Work Arrangement
- About the Role:
We are looking for a confident, friendly and organised Client Calls & Booking Coordinator to join our growing team at Stamp Duty Advisory Services Ltd.
This is a primarily telephone-based role, focused on answering incoming calls, speaking with prospective clients, providing clear information about our services and arranging client review appointments.
The successful candidate will be the first point of contact for many of our clients, so a professional telephone manner, excellent communication skills and the ability to build rapport quickly are essential.
Key Responsibilities
- Answer incoming telephone calls promptly and professionally.
- Welcome prospective clients and establish the reason for their call.
- Explain our service and the next steps clearly, using approved information and guidance.
- Ask relevant initial questions to understand the client's circumstances and suitability for a review.
- Book client review appointments accurately, taking account of team availability.
- Confirm booking details and ensure clients understand how and when their appointment will take place.
- Make outbound calls to follow up on enquiries, contact prospective clients and confirm appointments, as required.
- Maintain accurate records of calls, client details, enquiry outcomes and bookings.
- Liaise with colleagues to ensure clients are booked with the appropriate team member.
- Handle general queries confidently and refer questions outside the scope of the role to the relevant colleague.
- Follow company processes and call guidance consistently.
- Provide a warm, helpful and professional experience for every caller.
Requirements
- Essential Skills & Experience:
- Previous experience in a customer-facing telephone role; BPO or call-centre experience is highly desirable.
- Clear, confident and professional spoken English.
- Excellent listening and communication skills.
- A friendly, approachable telephone manner and the ability to build rapport.
- Strong organisation and attention to detail, particularly when recording client information and arranging appointments.
- Confidence managing calls efficiently while remaining patient and personable.
- Comfortable using computers and basic business systems to record information and manage bookings.
- Reliable, punctual and able to work within a structured process.
- A positive, proactive attitude and willingness to learn. Personal Attributes: The ideal candidate will be:
- Warm, professional and personable.
- Confident speaking with a wide range of clients.
- Patient, calm and courteous, including when callers are unsure or frustrated.
- Organised, accurate and dependable.
- Motivated to achieve booking and service standards without making callers feel pressured.
- A supportive team member who communicates well with colleagues.
Work Arrangement
- Work Setup: On-site
- Work Hours: Monday to Friday, 8:00 am to 5:00 pm UK time, should complete nine 9 hours work, inclusive of one 1 hour lunch break
Why you should join our team!
Leaves entitlement, HMO and life insurance upon hire!
Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!
At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.
Skills Required
- Previous experience in a customer-facing telephone role
- BPO or call-center experience
- Clear, confident, and professional spoken English
- Excellent listening and communication skills
- Friendly and professional telephone manner with rapport-building ability
- Strong organization and attention to detail
- Ability to manage calls efficiently while remaining patient and personable
- Comfort using computers and basic business systems
- Reliability and punctuality
- Ability to work within structured processes
- Positive, proactive attitude and willingness to learn
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The Company
What We Do
Deployed is a non-traditional BPO company that provides offshore staffing solutions and remote staffing services, helping businesses leverage a wider talent pool by bridging cultural and communication barriers.
