Client Billing Representative

Pitney Bowes is now hiring for a Direct Hire Full Time Client Billing Representative in our Arlington, TX facility. 

Work Schedule:

Monday - Friday, 8:30 am - 5:30 pm

You are:

Performance driven individual who is committed to provide innovative service to our clients.  You are approachable and relationship oriented as you contribute to Pitney Bowes success.

You will: 

• Input/Import machine count information into the job process and compare with customer counts obtained from the customer count sheets

• Notify Customer Service Rep of missing count sheets

• Review machine rejected mail amounts by comparing them to the Job Order percentages specified for the job

• Run daily customer qualified reports to verify piece counts and percentage of readable mail

• Verify meter postage on a daily basis.  Process the check for USPS when postage is needed.  Review daily 3600’s for USPS stamp, enter/import information into the POInTS system and maintain a file. Capture permit postage and distribute to the appropriate job

• Review Job Orders for accuracy and completeness regarding postage class, postage rates, and all other billable activities

• Verify meter head balances and postage distribution to a Job Order on a daily basis

• Verify all activities on the Job Order have been identified and captured and are ready for invoice each week

• Enter all new customer information into the POInTS system for proper billing and communicate all information to corporate

• Call customers regarding collection of accounts receivable which are over 30 days and under 60 days behind in payment

• Communicate with Operations personnel daily to determine issues or problems that may have arisen or are anticipated

• Communicate with Operations personnel daily to determine issues or problems that may have arisen or are anticipated

• Enter and retrieve information using computer systems and applications to update records, obtain information for others and respond to most questions and problems

• Administer all databases to include, but not limited to:

• Input and update of customer address, client meter information, USPS paperwork requirements, mail quality issues, client blast e-mail communications, and TQM compliance

• Assist in managing and building client relationship with small to medium customers by being proactive in preventing issues

• Assist in analysis and presentation to operations team as needed

• Notify management of issues or changes required to enhance and maintain client retention

• Complete special reports for clients as necessary (e.g.. client billing reports).

• Conduct customer survey phone calls to address the quality of service the client is receiving

• Handle incoming client calls and coordinate as necessary with PB staff as necessary

• Assist investigations and resolutions of customer mailing concerns arising from services provided

• Check with QC and QA for any customer mail issues and take appropriate steps to resolve

• Coordinate with staff on client start-ups, special mailings, or specific customer requests

• Assist with invoicing process for customers to ensure timeliness and accuracy through monthly review

• Call customers regarding collection of accounts receivables

• Assist with checking in visitors at the front desk

• Manage visitor access badges

• Assist with procuring office supplies

• Purchase production materials

• Manage vendor invoice payments

• Manage procurement credit card for the site

• All other duties as assigned. Provide back-up support in absence of others

Your background:

As a Client Billing Representative, you have: 

• Demonstrated minimum 2 years customer service experience

• Demonstrated minimum 3 - 5 years accounting experience

• Ability to organize, prioritize and handle multiple work assignments

• Excellent verbal, written, presentation and interpersonal communications skills

• Ability to maintain high work quality with limited supervision, effectively work individually or in a team environment

• Able to handle difficult customer situations with professional and courteous attitude

• Based on operational need; must have a flexible schedule to work overtime, which may include weekends, holiday, and/or a different shift with limited or no advance notice

• Associate degree (A.A.) in Accounting or Business or two to three years related experience maintaining a computer based record and billing system

• Strong analytical and organizational skills and the ability to pay close attention to detail

• Must be able to work in a fast-paced environment with frequent interruptions and work effectively under the pressure of deadline

• Have a basic enough understanding of English to be able to understand and follow safety and other operational directions communicated in English, irrespective of their native language  

Preferred:

• Experience maintaining a computer-based record and billing system

Our Team:

Pitney Bowes Presort Services performs mail sorting; performing some of the work that would typically be performed by the USPS®.  For completing this work, Presort Services receives discounted postage rates.  By performing this sorting work on behalf of our clients, we are able to share a portion of that discount with them.  Our national network of operating centers processes over 17 billion pieces of mail annually.  We provide mailers with end-to-end solutions from pick-up at their location into delivery into the postal system network, providing optimal postage savings.