POSITION SUMMARY:
The Client Billing Account Manager will be responsible for building and maintaining collaborative and
productive relationships within the organization relating to Revenue Cycle Management. Acting as a key liaison across clients, Sales, Finance, and internal teams, this role focuses on resolving billing issues, improving processes, and collecting on outstanding balances for assigned clients.
PRIMARY RESPONSIBILITIES:
● Manages assigned client billing accounts by reviewing outstanding balances, identifying issues,
and following up for timely resolution and payment.
● Communicates with clients via phone, email, and video conferencing to address unpaid
invoices, resolve billing inquiries or disputes, and negotiate payment arrangements.
● Collaborates with internal teams (Sales, Billing, Customer Support, etc.) to resolve billing delays,
missing data (e.g., agreements, pricing), and case rejections, ensuring accurate and timely
invoicing.
● Builds strong relationships with clients and cross-functional teams to gather necessary
information and support accurate billing.
● Provides weekly updates on outstanding balances and delivers monthly summary reports with
detailed notes for each past-due client. Leads regular meetings to review performance metrics,
identify process gaps, and drive improvement initiatives aligned with departmental and
organizational goals.
● Analyzes billing trends, identifies recurring issues, and implements targeted process
improvements to enhance collections and revenue cycle efficiency.
● Supports revenue cycle initiatives by recommending optimized workflows, implementation
strategies, and performance tracking systems to improve reimbursement and maximize cash
collections
● Ensures compliance with HIPAA and privacy regulations while working with PHI (both paper and
electronic).
● Performs other duties as assigned.
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page
Skills Required
- Manage assigned client billing accounts, review outstanding balances, and follow up for resolution and payment
- Communicate with clients via phone, email, and video conferencing to resolve billing inquiries, disputes, and negotiate payment arrangements
- Collaborate with internal teams (Sales, Billing, Customer Support, Finance) to resolve billing delays, missing data, and case rejections
- Provide weekly updates and monthly summary reports on outstanding balances with detailed notes
- Analyze billing trends, identify recurring issues, and implement process improvements to enhance collections
- Support revenue cycle initiatives by recommending optimized workflows, implementation strategies, and performance tracking
- Ensure compliance with HIPAA and privacy regulations while handling PHI (paper and electronic)
- Build and maintain strong relationships with clients and cross-functional teams to gather necessary billing information
Natera Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Natera and has not been reviewed or approved by Natera.
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Healthcare Strength — Medical plan choice, fertility support, and free Natera tests for employees and families are emphasized alongside dental, vision, and life/disability coverage. These elements indicate robust core health coverage.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is available, and equity is described as a significant part of compensation in some roles. This accessibility to ownership can meaningfully augment overall pay.
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Leave & Time Off Breadth — A flexible, no‑accrual PTO policy and parental leave are positioned as part of the package. This breadth suggests meaningful time‑off provisions are included.
Natera Insights
What We Do
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. Where some set out to build a test, we set out to achieve a mission: change the management of disease worldwide by using DNA testing to proactively inform treatment. Through a cfDNA technology platform approach, we've pioneered noninvasive testing in unlimited applications—each with their own potential to revolutionize care for patients. #TeamNatera includes clinicians, scientists, biostatisticians, researchers, and laboratory professionals from around the world. Our diverse teams blend a passion for patients with deep clinical, scientific, and technological roots. Natera’s tests are validated by more than 100 peer-reviewed publications that demonstrate high accuracy.
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