Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Schedule: Monday–Friday | 8:30 AM – 5:30 PM
As a Client & Hospitality Services Associate, you help create a smooth and welcoming workplace for employees, clients, and visitors. From managing mail and deliveries to supporting meeting spaces and office services, you play a critical role in keeping daily operations organized and efficient.
This role is ideal for someone who enjoys a service-driven environment, takes pride in attention to detail, and thrives while supporting multiple teams. Your work ensures that operational needs are handled with care, accuracy, and reliability, maintaining a professional office environment where everyone can perform their roles effectively.
Why This Role MattersThe Client & Hospitality Services Associate keeps the workplace running smoothly behind the scenes. By supporting office services, mail operations, and shared spaces, you enable employees and visitors to focus on what matters most, knowing that their day-to-day needs are handled professionally and efficiently. Without this support, workflow and productivity across the organization would be disrupted.
What You’ll DoMail and Package Services
- Manage inbound and outbound mail and packages, including sorting, tracking, and distributing deliveries.
- Support shipping and receiving operations and respond to delivery inquiries.
Print and Office Equipment Support
- Assist with print and copy services.
- Monitor office equipment functionality, perform basic checks, and submit maintenance requests when necessary.
Workplace and Facilities Support
- Maintain pantry, kitchen, and meeting areas to ensure spaces remain clean, organized, and well-stocked.
- Assist with meeting room setups and general office support tasks.
- Coordinate office moves and workspace adjustments when required.
Guest and Client Services
- Deliver 5-star customer service to all client and company employees.
- Provide front desk or reception coverage when needed.
- Handle inquiries with professionalism and discretion.
Operational and Team Support
- Proactively assist with operational tasks and support team needs.
- Strong customer service and hospitality mindset
- Excellent communication and interpersonal skills
- Strong organizational, multitasking, and time-management abilities
- Ability to work independently and take initiative
- Proficiency with Microsoft Office and workplace technology systems
- Professional appearance and demeanor
- Ability to adapt in a dynamic office environment
- High school diploma or equivalent required
- 1–2 years of related experience preferred
- Ability to work assigned hours as determined by management
- Ability to lift packages up to 60 lbs. using standard carts
- Ability to walk, stand, bend, and sit for extended periods
- Manual dexterity to operate office equipment and computer systems
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
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What We Do
SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges. Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base. We act with precision, connect people to the right information, and turn data into insights for better outcomes. Discover how our dedicated team at SPS makes an impact that matters by visiting www.spsglobal.com.
