Client and Account Operations Analyst

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have

This position plays an essential role in the client and account operations team within Commercial Markets.  The role is responsible for managing client and account operational tasks for their clients, which could include commercial client and account renewal and maintenance, onboarding, benefit management or document generation.  This involves close collaboration and communication with internal teams (such as new sales, account management, operations, etc.) and external key stakeholders (such as clients, brokers, and consultants).

Additionally, this role serves as a strong advocate, both internally and externally, for the accounts they manage. This position is instrumental in driving administrative and operational excellence and contributes to the success of commercial markets.  

Your Responsibilities

• Coordinates the thorough documentation and data collection of all business/client account requirements for new, expanding, and renewing business to ensure timely, and accurate client and account administration. 
• Efficiently manage multiple clients and accounts with varied complexities throughout the client lifecycle.
• Validates complex data, extracting critical insights from various systems to ensure accuracy and compliance with established business standards.
• Collaborate closely with team members, account teams and operations business units to effectively manage the relationships and business expectations of internal and external stakeholders, including clients and accounts. This may include direct engagement with clients and brokers.

• Provide input and recommendations to facilitate client and account activities to optimize client experience and optimize outcomes.

• Contribute input and SME knowledge to new, emerging initiatives and growth strategies. 
• Responsible for initiating system requests to enable business activities and providing clear communications regarding status to key stakeholders.
• Partner with various business units in the identification of requirements or processes to enhance the client experience.
• Conduct research and respond to inquiries related to client/member data accuracy.
• Manages drafting and validation of client and account documents for all with varying complexity for all market segments.  This includes collaboration with internal and external stakeholders.  

Required Skills and Experience 

• 3+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
• A technical understanding of benefit guidelines and methodology.
• Experience demonstrating success to effectively prioritize, drive and track timelines and deliverables for multiple initiatives.
• Excellent written, verbal, and presentation skills, with the ability to interpret and communicate analytical information to both individuals and clients in a clear and concise manner.
• Strong analytical, organizational, and problem-solving skills with the ability to multi-task and balance many responsibilities.
• Proven ability to be self-directed as well as collaborate with peers and internal partners to achieve business objectives and enterprise initiatives.
• High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience

• Bachelor's Degree.
• Technical understanding of health insurance benefit set up and platforms.
• Industry knowledge of health care industry

Anchored in Connection

Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week – most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance

• Life insurance

• 401k

• Paid Time Off (PTO)

• Volunteer Paid Time Off (VPTO)

• And more

To discover more about what we have to offer, please review our benefits page.

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: [email protected].

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.