You’ll work closely with experienced leaders, gain hands‑on exposure to account management and client strategy, and build skills that can lead to future growth within client success and solution‑focused roles.
Responsibilities
Coordinate accounts receivable activity with finance to ensure Netsmart receives timely payment and resolve issues that cause delays in payment.
Monitor clients’ recurring revenue for events that may require attention, such as renewals, consulting revenue milestones, and delayed starts to subscription.
Assist with the development and maintenance of account plans, using SalesForce and the Account Optimizer module.
Assist in the sales process for targeted opportunities through quote generation, demo coordination, solution research, and client communications.
Run demand generation campaigns using tools such as Highspot. Perform follow up with campaign targets to identify and qualify new sales opportunities
Monitor support activity for cases or trends that require Client Alignment involvement to maintain the health of the client. Work directly with clients to prioritize and escalate support cases as necessary.
Coordinate and track Netsmart engineering work for clients, including the LOE process and custom development projects.
Qualifications
Required
Bachelor’s degree
At least 2 years of sales experience or successful completion of the Client Representative program
Exceptional written and verbal communication skills
Effective presentation skills, including presentations in a sales capacity.
Strong interpersonal skills with outstanding relationship building skills.
Preferred
Sales or account management experience
Health care and/or technology services and solutions with emphasis on health and human services or post acute marketplace experience
Expectations
Up to 10% travel
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.
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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here.
Top Skills
What We Do
Netsmart designs, builds and delivers electronic health records (EHRs), solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in behavioral health, care at home, senior living and social services. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care.
By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it.
For 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL.
Our more than 2,200 associates work hand-in-hand with our 600,000+ users in more than 25,000 organizations across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative.
